Websites only loading after second refresh

Segmented · 5 Apr 2007 at 09:55

Hi

We've got a strange problem with out Internet where pages only seem to load after you press refresh in the browser when viewing for the first time. Our setup is a Netgear DG834 which is setup to DHCP for the network. I've tried pinging domain names from command prompt and they seem to be resolving first time, but when using the web (via firefox) it seems we have to hit refresh and then the page loads. The router is running the latest firmware and all DNS settings are automatic from our ISP. Has anyone come across this problem before?

Thanks a lot for your help

Uhtred · 5 Apr 2007 at 10:02

is this just one computer with the problem? does it do the same in IE?

Segmented · 5 Apr 2007 at 10:55

It's happening across the network. Just tested in IE7 and everything seems fine, but this could be because the DNS is now cached. I tried some sites I haven't visited in a while in IE and it seems ok. Could this be a problem with Firefox? We're using 2.0.0.3

ringo747 · 6 Apr 2007 at 01:44

hi, i am having exactly the same problem only I have to hit refresh about ten times! On sites that I have visited a lot they seem to load up ok. I am on a mac and this is what i have experienced in both safari and firefox. My router is a DG834N. I really hope I can get this sorted out as it is well annoying!

ringo747 · 6 Apr 2007 at 21:19

anyone any ideas?

Adz · 6 Apr 2007 at 22:38

Who is your ISP? Perhaps they are running a transparent proxy which is malfunctioning?

ringo747 · 6 Apr 2007 at 23:26

ISP is onetel who I have heard a lot of people complain about but to date I have never had any problems with them.

I am convinced it must be something with my router setup but all my settings appear to be correct.

sniper007 · 6 Apr 2007 at 23:51

Have you cleared the firefox cache? What proxy settings do you have in IE and firefox? If you manually use a fixed proxy from your isp does the problem go away?

ringo747 · 7 Apr 2007 at 00:08

hi, im using safari at the moment so haven't tried firefox in a wee while and also dont use IE as I'm on a mac. I'm not sure at all about what you mean about proxy settings! Is that something I set in the router?

tolien · 7 Apr 2007 at 17:14

If you were going to set it, it would be set in the browser.

Is the Mac using the router as DNS server, and if it is, does setting it to directly use the ISP's DNS servers help?

ringo747 · 7 Apr 2007 at 21:44

tolien said:
If you were going to set it, it would be set in the browser.

Is the Mac using the router as DNS server, and if it is, does setting it to directly use the ISP's DNS servers help?

I had set the router to automatically discover the dns servers but i came across the proper onetel dns addresses last night so I will report back on that. I didn't use anything like that in my old router though.

tolien · 7 Apr 2007 at 23:45

You don't need to change anything in the router, change it on the machines themselves (though you might be able to do it through the router's DHCP options).

Topgun · 8 Apr 2007 at 01:42

check for packet loss.

ringo747 · 10 Apr 2007 at 10:47

hi i changed the encapsulation from PPPOE to PPPOA and it seems to be working a good bit better but still have the same problem occasionally.

Topgun · 10 Apr 2007 at 11:14

In that case, try tweaking your MTU/MRU size. The defualt is 1500 for pppoA but 1492 or 1472 may work better.

Segmented · 11 Apr 2007 at 10:04

Adz said:
Who is your ISP? Perhaps they are running a transparent proxy which is malfunctioning?

I'm with Clara net. That's strange actually, as I've had a proxy error message appear a couple of time when accessing one of our sites hosted on their server. I know that is hosting and this is dsl, but could they be related?
Thanks