Weird BSOD message on Laptop, Anyone got an idea?

waso_dude

waso_dude

waso_dude

Soldato
Joined
22 Oct 2006
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Hi there,

Got some laptops at work, had 3 of them doing it now. They display a weird BSOD message, and it doesn't fill the screen, it stays small. Unlike a normal BSOD on these where if fills the screen.

Here are 2 pictures on the message:

18092007060ub9.jpg




18092007062nc9.jpg



This will happen randomly, sometimes every 2mins, sometimes never for a day.

I can't make the fault happen, i've had one that does it loads for over 2 days, trying everything Stressing it/mem check, generally teacher programs andstuff. Google has no answers. Now we're lost!

Cheers

Warren
 
Laptop looks fairly new, have yout tried phoning toshiba and going through troubleshooting stages with them, this could lead to the laptop been repaired under warranty.

Is it an L100 by any chance, we have them at work and there so slow and poorly made, cant say i've ever seen one do that though!
 
I've had that error before and it turned out to be the system memory was fault. Try was a stick from a laptop known to be good and see if it improves things.
 
Opss ok.. sorry I just happended to be playing with a dell laptop at the time.. well okay, just stick with the vanila video drivers rather than those supplied by the laptop manufacture.

See if that works.
 
wouldn't have needed driver clean.

When we get laptops they are wiped and images.

This image was created from a brand new clean install of windows on a formatted HDD.

So there shouldn't be any driver issues

And GFX card - nope - is a intel based on board chipset GFX
 
Let me get this right.. You say laptops (plural) so by this you mean you do this to more than one.. Is this Laptop different to the others?

If it is, then it may have the wrong drivers. Using imaging for mass install are fine where they are all the same spec of machines but not when they are all different.

Can you boot into safe mode ok?
 
Okay i'll out line it.

I have a batch of 30 laptops all the same.

I take one, wipe it, do a fresh install of windows. install all the latest drivers. and software needed. Then upload an image of the HDD to a windows SMS server. Then I 'Image' the other laptops.

This imaging - formatss the HDD and installs the image of the HDD on the new one.

This saves time of installing 30 laptops one by one.

So drivers are fine.

I have 3 laptops that have done this.

The other load have had no faults.

We are wondering if wireless has anything to do with this error, as it hasn't happened at home for the users, only on site.
 
Yes I'm quite aware of how imaging works thanks. I'm trying to eliminate possible causes to resolve your problem. Since it's only just come up that you were batch installing, the question was asked just to make sure... I don't know anything about your machine so i have to asks questions... It's part of the process.

Ok, now we have established that you are installing the image across many of the same PCs, and three are not working, then it's safe to say it's not a driver issue. Since also we know that you have many of these laptops that DO work, I would suggest swapping the memory with one that works, just to eliminate them.. Try the same with all the other parts incl the WiFI as well. If the problems still occurs after swapping everything out - faulty main board. If it does work, then put items back one by one until - bash!! The last item placed back in is your problem.
 
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While I appreciate your image works on some and not others.

Have you just tried the original product recovery image as supplied with notebook and see if the error occurs?

I seen similar problems and something in the image isn't 100% and get random issues and while the obvious thing is hardware we have eventually found it be something wrong with the image.

I'm not doubting your ability but my experience is not to discount anything.

Do you know what you have installed on your image and in what order? The installation list from Toshiba is below, if you can indicate what you did and in what order it might help identify or eliminate the problem.

Windows XP Home - Windows XP HE/Pro(English) Service Pack2(RTM)

- VALUEADD folder Service Pack2(RTM)
- SUPPORT folder Service Pack2(RTM)
1 Microsoft Internet Explorer V6.0(SP2)
2 DirectX V9.0c(SP2)
3 Windows Media Player 10 V10.00.00.3646
4 Windows Movie Maker V2.1.4026.0
5 Step by Step Interactive Training(HE/Pro) 3.5.25/3.5.23
6 SLP Module OEMSLP2.0 (523759)
7 Microsoft .NET Framework V1.1.4322(SR1)
8 Microsoft Office(R) OneNote(TM) 2003 V11.6360.6360 SP1
9 Hotfix for OLE and COM could allow remote code execution KB873333
10 Hotfix for Issue in HyperTerminal Could Allow Code Execution KB873339
11 Hotfix for Cannot add Windows components in Windows XP KB884018
12 Hotfix for Server Message Block Vulnerability KB885250
13 Hotfix for Issue in Windows Kernel and LSASS KB885835
14 Hotfix for Issue in WordPad Could Allow Code Execution KB885836
15 Hotfix for Cannot use infrared port to transfer data KB885855
16 Hotfix for Windows Firewall My Network (subnet) only KB886185
17 Hotfix for ASP.NET Path Validation Vulnerability KB886903
18 Hotfix for Security Update for Windows Messenger KB887472
19 Hotfix for Vulnerability in Hyperlink Object Library KB888113
20 Hotfix for Windows Could Allow Information Disclosure KB888302
21 Hotfix for Hardware (DEP)-enabled computer KB889673
22 Hotfix for Vulnerability in Microsoft agent KB890046
24 Hotfix for Issue in HTML Help Could Allow Code Execution KB890175
25 Hotfix for Vulnerabilities in Windows kernel KB890859
26 Hotfix for The DHTML Editing Component ActiveX Control KB891781
27 Hotfix for adding the Hibernate button KB893056
28 Hotfix for Issues in TCP/IP Could Allow Remote Code Execution KB893066(V2)
30 Hotfix for Wi-Fi Protected Access 2 (WPA2) KB893357
31 Hotfix for Vulnerability in Telephony service KB893756
32 Hotfix for The Microsoft Windows Installer 3.1 KB893803(V2)
33 Hotfix for DBCS file names are not displayed KB894391
34 Hotfix for File Signature Verification tool reports KB894871
35 Hotfix for Availability of Windows XP COM KB895200
36 Hotfix for A Windows XP SP2 computer with multiple processors KB896256(V3)
37 Hotfix for Issue in HTML Help Could Allow Remote Code Execution KB896358
38 Hotfix for Issue in Server Message Block KB896422
39 Hotfix for Vulnerability in Print Spooler service KB896423
40 Hotfix for Vulnerabilities in Graphics Rendering Engine KB896424
41 Hotfix for Vulnerability in Telnet client KB896428
42 Hotfix for Cumulative security update for Internet Explorer KB896688
44 Hotfix for Vulnerability in step-by-step interactive training KB898458
45 Hotfix for Vulnerabilities in Kerberos KB899587
47 Hotfix for Vulnerability in the Client Service for NetWare KB899589
48 Hotfix for Vulnerability in Remote Desktop Protocol KB899591
49 Hotfix for Vulnerabilities in the Windows shell KB900725
50 Hotfix for Vulnerability in the Microsoft Collaboration Data Objects KB901017(KB907245)
51 Hotfix for Vulnerability in Microsoft Color Management Module KB901214
52 Hotfix for Vulnerability in DirectShow KB904706
53 Hotfix for Vulnerability in Network Connection Manager KB905414
54 Hotfix for Vulnerability in Plug and Play KB905749
55 Sun Java 2 Runtime Environment V1.5.0_04
56 Intel(R) Chipset Software Installation Utility V7.2.1.1006
57 Intel 945GM/940GML Display Driver V14.18.2.4436
58 ATI ATI M52P/M54P/M56P Display Driver V8.204-051220a1-029876C
59 Nvidia G72M/G72MV/G73M Display Driver V83.02
60 TI PCI7411(6-in-1) Driver V2.0.0.4
61 Synaptics Luxpad & TouchPad Driver V8.2.9_2
62 Realtek Audio Driver with UAA Bus driver V5.10.0.5200
63 TOSHIBA Software Modem SM2162ALD04
64 Intel 10/100(Ekron)/GbE(Vidaria/Tekoa) Wired LAN Driver V8.0.21.101/V9.2.24
65 Intel 802.11a/g Golan Driver V10.1.0.13a
66 Atheros WirelessLAN 802.11a/g.g Driver V4.1.2.111.i129
67 Intel PRoset Utility for Golan V10.1.0.2w61
68 Atheros Client Utility for WirelessLAN 802.11a/g.g V4.1.1.231.i153
69 Bluetooth Stack for Windows by Toshiba V4.00.23(T)
70 Bluetooth Monitor V2.12
71 UPEK Finger Print Utility V5.4.0 Build 2688
72 TOSHIBA Common Modules V1.00.18ST
73 TOSHIBA Hotkey Utility V1.00.01ST
74 TOSHIBA Touchpad ON/OFF Utility V1.00.01ST
75 TOSHIBA Utilities V1.00.07ST
76 TOSHIBA Power Saver V7.03.07.I
77 TPS init V1.0.4.0
78 TOSHIBA SD Memory Card Format V2.1.0.0
79 SD Secure Module V1.0.3
80 TOSHIBA Assist V1.03.00
81 TOSHIBA ConfigFree V5.90.05
82 ConfigFree Demo Screen Saver V1.00.07
83 TOSHIBA Virtual Sound V1.02.01
84 TOSHIBA Speech System V1.00.2511
85 TOSHIBA Zooming Utility V2.0.0.23c
86 TOSHIBA Controls V3.22.2700
87 TOSHIBA PC Diagnostic Tool V3.1.5
88 Recovery Disc Creator for ExpressPlayer-Presto V1.1.0.5
89 CD/DVD Acoustic Silencer V1.00.008
90 DVD-RAM Driver V5.0.2.5
91 InterVideo WinDVD V5.0B11.533-A1222 for ATI
92 WinDVD Creator2 Platinum V2.0B014.376C33-NEN01
93 Record Now! Basic for TOSHIBA V7.31 Build 731B20E
94 DLA for TOSHIBA V5.20 Build 520B11C
95 Adobe Reader V7.0.5
96 TOSHIBA Skins for Windows Media Player V1.00.1121
98 Norton AntiVirus 2006 V12.0.3
99 TOSHIBA Offer(OEM Link) 10/26/2004
100 TOSHIBA User's Manual V1.0
101 TBIOS Driver V2.5USB1
102 TOSHIBA SMBIOS ActiveX Control V1.3
103 Microsoft and Toshiba Product Registration TCL_BC_WinXP_enu_09162004
104 AOL V9.0 Update
105 TOSHIBA Solutions V1.0
106 Talk-2-Toshiba V1.0
107 EULA file of Presto V1.0
108 ISO file of Presto V1.0.020-202821
109 Text file of Presto V1.0.020-202821
110 NiHelper V2.0.0.0
- ProtonPack Master Create Tool V3.01.00
- ProtonPack Recovery Tool V3.01.00
Click to expand...

You could call Toshiba Technical on 0870 444 8944, option 4 and then option 4. Explain your problem, that you have created an image, they may ask if you have tested using the Toshiba image. If they are't sure then politely ask for your case to escalated to one of their level 3 technicians.

All the best.
Sparky :)
 
Cheers guys.

Thing is now the original 2 that did it, havn't doen it since before the summer now, thats whys telling us it isn't memory.

And the image and drivers are fine.

Got to be something wireless based...
 
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