Weird Freezing Problem

Associate
Joined
19 Nov 2005
Posts
2,339
Location
Manchester
Hi,

I've got a really annoying problem with a new build that I just can't pin down. The main symptom is a 20-30 second lockup immediately after boot (not every boot though).

During this lockup I can move the mouse fine and I get the spinning busy icon when I move the mouse pointer over the taskbar. When it first freezes any desktop icons I move the pointer over get highlighted as normal but clicking any of them or issuing any command causes a complete lockup. Any commands I issue during the freeze (like pressing ctrl-alt-del or right clicking the taskbar/desktop) all complete at once at the end of the freeze. The freeze doesn't occur every time I boot, and can occasionally happen later on if it doesn't occur at boot. After the freeze completes the computer works fine, but on rare occasions the freeze can occur again. Often the freeze occurs so soon after boot that the network connection icon gets frozen in the 'red x' position (which normally goes red x/yellow !/ok as it connects) but I can't tell if it's unconnected during the entire freeze and only connects after, or connects fine but the icon doesn't refresh until after.

My parts are:
MSI P67A-GD53
I5 2600K
Kingston HyperX Genesis 8gb (2x4gb)
Crucial RealSSD M4 64gb (OS Drive)
WD Caviar Black 1tb (Data Drive. Replacing an old Maxtor sata II drive I had at first and the problem has persisted with both drives)
MSI GTX 460 OC
Soundblaster X-Fi Fatal1ty
Windows 7 Pro

All drivers (inc motherboard bios and Intel Rapid Storage Driver) are up to date as of about 2 weeks ago. AHCI is enabled and windows updates are current. WEI was run immediately after installing windows/drivers (to make sure SSD related changes were made) and the scores look normal .

The computer works brilliantly apart from this hang issue. It boots quickly, runs quickly and generally performs as you'd expect. At first I thought I'd had the problem pinned down to MSI Afterburner's 'overclock at startup' option after viewing a boot log made by Process Monitor but a after a fresh install without that program being installed it still happens.

Enabling/disabling overclocking of the CPU seems to have no effect and in either case Prime95 and Memtest runs are coming up clean.

I've considered startup entries, but it happens with no startup entries and minimal services set to automatic. It also happens with prefetch/superfetch both enabled and enabled. Same with services such as the indexing service. I've considered things related to the network thing I mentioned but disabling the homegroup service and the media player network sharing service made no effect.

I've tried leaving the task manager up on the screen to see which processes jump to the top of the cpu/mem/IO Reads/IO Writes columns during a hang but the task manager screen freezes when everything else does so that was a waste of time.

The only thing the has stayed constant throughout my many reinstall attempts is the hardware and drivers. I'm running the bare minimum softwarewise and steam runs from a folder on the data drive anyway and isn't in startup. My Users folder (and all the profiles within it except the default ones) is moved to the data drive but the data drive has changed since building so I doubt it's anything to do with that.

Does anyone have any ideas? My best guide at the moment seems to be a Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645) boot log but nothing really jumps out at me. If anyone here is good at deciphering a log then let me know and I'll upload one somewhere.

Please help because it's doing my head in... :(
 
Back
Top Bottom