Weird problem with Dell UltraSharp 2209WA

contador26

contador26

contador26

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Contact UK Dell Order support. Give them the following so they they can check the warranty status. If the warranty is valid, they should replace it.
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:
 
Hello again,

Just to update, I phoned Dell support today, and frankly Im damn annoyed.

They seem to need a serial number that was on the side of the box that the monitor came, but I dont have the box anymore.

They told me to phone overclockers support and get the number, so I did, and I got 3 separate numbers. I then phoned Dell support again, and gave them these numbers, but they still couldnt pull up the information on the monitor. I even gave them the serial number on the monitor tag, but they still couldnt pull up the information. They told me to phone OCUK again, so I did, but they didnt have the right number either (it seems I need the number that was on the side of the box), so I phoned Dell back (third time) they cant help without that number. Its just ridiculous.

It seems the only place there was a record of the proper number was on the side of the box. absolutely crazy.

Im so ****ed off with this monitor. I had to return it twice already because it was defective (I still had the box then, I didnt realize the number on the side was the only place it was recorded, or I would have kept it).

Apparently Dell are going to phone OCUK on monday.

:confused:
 
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Unfortunately, the Dell Works Order Number that on the box seems to be a crucial part of the Dell warranty process.

I remember needing to get my Dell 2408WFP fixed a few years ago and I had also thrown the box away. Fortunately, the retailer had kept a record and the replacement happened silky smooth. Ever since then I have had a few dell monitors and have always kept the boxes. Every time I have need to get a monitor replaced it has taken a 10 minute phone call and the courier is at my door with the new monitor the next day. So the dell service is pretty good if you can give them that information.

I may be able to help you with which number you are looking for so hopefully you can get the right info out of OCUK. The "Work Order" Number (the number they want from the box) is a 9 digit number with no letters (at least on the side of my 2709W box).

Best of luck with your replacement.
 
cmndr_andi said:
I may be able to help you with which number you are looking for so hopefully you can get the right info out of OCUK. The "Work Order" Number (the number they want from the box) is a 9 digit number with no letters (at least on the side of my 2709W box).

Best of luck with your replacement.
Click to expand...

Thanks for trying to help Andy, but I dont know the 9 digit number.

I have had this monitor replaced twice, next day (like yourself), and I find it hard to believe Dell cant cross reference my name and address with information in their system.

I just want to add, its all very well for Dell to quickly send out a replacement monitor, but I suspect they sent me refurbished monitor (on 2 occassions), So I'd payed full price for a new monitor, yet at the end of it got a second hand monitor. I think Im just going to demand a brand new monitor, and if they dont do that, then I (and my family) wont buy Dell again. Im a notorius moaner to my friends and collegues when I've been treated poorly, and on forums, and I'll make sure everyone knows about it.

As you can see Im not happy about this whole thing.
 
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It's always on the box, this is why you should keep the box for the duration of the warranty ...also makes shipping it a lot easier if need be. You can of course collapse the box and keep it flat. Not that this helps you very much now I suppose.
 
Moeks,

I didnt think that the only way of accessing the warrenty was having the number on the side of the box, to my mind, that number should be put on a sheet of paper inside the box, marked important.

The thing about this aswell, once I'd recieved the third (3) monitor replacement, and saw it was flawed the same way as the previous 2, I just gave up on it. I just accepted that the monitor was poorly put together but that the screen was essentially ok.

Now theres a problem with the screen ;/
 
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Sorry to hear about your poor experience with them. I had 2 x 2209WA's for about 5 months and they were perfect, the best monitors I have ever had in terms of image quality. I just found the resolution too low, I was used to using 1920x1200 (had a Dell 2407 before) so 1680x1050 was a bit of a step down. Now I am back using a 1920x1200 display, an HP ZR24w ...which although nice does not have quite such good IQ as the 2209WA's.
 
Dell have finally relented (after help from OCUK), and they are sending a monitor tomorrow, although I doubt its going to be new.

Im just thinking to myself now, after all the problems I've had, screw this, if the monitor is not brand new in a sealed box, Im going to refuse to accept it (previous monitor replacements came in un-sealed boxes). Then I'll email them and tell them if I dont recieve a brand new monitor (exact model) in 7 days, I'll pass the complaint onto trading standards and let them have a look at it.

Am I being unreasonable here?

Why should I pay full price for a new monitor, and recieve a second hand monitor? why should Dell recoup their faulty monitor costs, and expect me to just put up with it.

I dont think my next monitor will have a Dell badge on it.
 
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