Been on ukonline fastpath since I was connected to 2mb broadband. However, the last few months it's been dropping connections, getting progressively worse, until earlier this week when I had more out time than connected!
I phoned them up. I was speaking to a tech support guy who was in training. So everything I said was shortly followed by 'can you hold please'. After an hour of this it concluded with me being switched to interleaving.
Can you imagine my surprise when all pings increased by 30ms? Not useful for gaming.
He said if I was switched back to fastpath, my connection would keep dropping. However, because of the 16 months of previous good connection, it sounds like it's a fault at there end.
What could I do about it? It seems as if I've just been fobbed off.
ADSL Link Downstream Upstream
Connection Speed 2016 kbps 288 kbps
Line Attenuation 22.5 db 14.5 db
Noise Margin 32.6 db 28.0 db
I phoned them up. I was speaking to a tech support guy who was in training. So everything I said was shortly followed by 'can you hold please'. After an hour of this it concluded with me being switched to interleaving.
Can you imagine my surprise when all pings increased by 30ms? Not useful for gaming.
He said if I was switched back to fastpath, my connection would keep dropping. However, because of the 16 months of previous good connection, it sounds like it's a fault at there end.
What could I do about it? It seems as if I've just been fobbed off.
ADSL Link Downstream Upstream
Connection Speed 2016 kbps 288 kbps
Line Attenuation 22.5 db 14.5 db
Noise Margin 32.6 db 28.0 db
