Well done OcUK

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Fr0dders

Fr0dders

Fr0dders

Caporegime
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West Yorks
I know shop things arent usually allowed, but given the positive nature of the thread, i dont think spie will mind :)

OcUK sent me a faulty monitor by mistake. It was a customer return and the packaging was damamged and on the cables missing entirely. Obviously a poorly packaged customer return that went out by mistake

Rang OcUK support this morning, got straight through, OcUK agreed straight away to replace it and a courier is arriving 2morrow to pick up

I just wanted to say thankyou to OcUK for offering such great service :)
 
I once ordered a 30Gb drive and they sent me a 120Gb one instead, back when drives were still expensive. It was a Deskstar though so I got my comeuppance eventually.
 
Tru said:
I once ordered a 30Gb drive and they sent me a 120Gb one instead, back when drives were still expensive. It was a Deskstar though so I got my comeuppance eventually.
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How comes? They noticed? :o
 
McMav said:
Think you missed a bit on the end of yer nose there pal.
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hardy ha ha

in all seriousness though, i work in customer service myself. And every1 is allways straight on the e-mail or phone every time something goes wrong. But are then never gratefull or in any way appreciative of what you've done to help them.

iF every1 was as quick to say thankyou, as they were to complain, the world would be a lot nicer place i think.
 
MrLOL said:
hardy ha ha

in all seriousness though, i work in customer service myself. And every1 is allways straight on the e-mail or phone every time something goes wrong. But are then never gratefull or in any way appreciative of what you've done to help them.

iF every1 was as quick to say thankyou, as they were to complain, the world would be a lot nicer place i think.
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Why should we say thanks? Nothing should have gone wrong in the first place, then we wouldn't be on the blower to you lot.

Edit: Jesus, my postcount! :eek:
 
basmic said:
Edit: Jesus, my postcount! :eek:
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I hope for your sake a mod doesnt see that comment - lest your post count lose a digit - you know how funny gilly find it

<hides in a corner>

fini
 
basmic said:
Why should we say thanks? Nothing should have gone wrong in the first place, then we wouldn't be on the blower to you lot.
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Don't tell me you think humans never ever make mistakes? In every single line of work there are mistakes made, and they're all dealt with differently. I don't see why people shouldn't get a 'thank you' when they deal with a mistake as quickly and effectively as possible.
 
Davey_Pitch said:
Don't tell me you think humans never ever make mistakes? In every single line of work there are mistakes made, and they're all dealt with differently. I don't see why people shouldn't get a 'thank you' when they deal with a mistake as quickly and effectively as possible.
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agreed

what makes good customer service is not whether a company makes mistakes or not, its how the company handles those mistakes. With the best will in the world a company is always going to make a mistake and send out something they shouldnt, missplace a customer order etc.. because all companies are run by humans, and we all make mistakes.

Why should we say thanks? Nothing should have gone wrong in the first place, then we wouldn't be on the blower to you lot.
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thats a nice attitude to take. because of course your perfect and never make mistakes do you ?
 
MrLOL said:
thats a nice attitude to take. because of course your perfect and never make mistakes do you ?
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I never said if I did or didn't. Not sure what gave you that impression.

When dealing with other people's and their money, I do my utmost to make sure nothing is incorrect. That doesn't mean to say I haven't made mistakes.

But when a large company is constantly knocking out goods, a mistake should be rare because you'd expect them to be in good practice.

I can see how the mistake might have occured. Somebody doesn't leave the faulty good in the returns bay, but in the vicinity of the outgoing goods area. The person packing outbound goods picks up the item which happens to be a matching item for their order.
 
I agree that we all make mistakes and personally i feel its more important how these mistakes are sorted.
I go out of my way to say Thanks for a job well done but then i do go totally mental when they don't.
It always surprises me how shocked peeps are when you ring up just to say Thanks. The guy at NTL told me its the first time its happened to him i think thats bad. Peeps will say this is reflective on there service of course but i can only judge through my own experience and they have been brilliant for me and i have been with them for years now.
Recently i took advantage of NEC's/Mitsubishi's warranty even though i was 2nd owner. They were superb so i posted and tried to tell the world.

The way i see it is i personally promote good companys and slate the bad ones. If we all did this then surely things would improve overall.

So O.P. You are happy and you told others well done to you i say. Its actual user experience i go by and i like to hear the good and the bad. :cool:
 
basmic said:
I never said if I did or didn't. Not sure what gave you that impression.
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basmic said:
Why should we say thanks? Nothing should have gone wrong in the first place, then we wouldn't be on the blower to you lot.
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To me you should only ever say a comment like that if you never make mistakes, otherwise you're just being hypocritical. So which are you, perfect or a hypocrite? ;)
 
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