Well impressed with EA support

ChrisLandin

ChrisLandin

ChrisLandin

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This is probably not a new thread but here goes. Over the last few months ive been tinkering with my system on various occasions, ie new cpu hard drives etc and ive installed and un installed many games.

today I was having a moment and decided to play crysis warhead again and when I went to play it after install it said it had been used its maximum times ie maximum installs.

I got on to EA via there live chat and the fella was an absolute gem and reactivated it, topper.

Just thought I would give it a mention as i think its first rate that they were prepared to do it.
 
What I think would be first rate would be if they didn't use such a draconian, unnecessary piracy 'prevention' measure in the first place.
 
Yeah, live chat was great for me, instant refund for APB.

I thought there was a license revoking tool? Might be mistaken but I'm sure it was for something EA related.
 
Sorry but that's not impressive that's standard for anything that uses such irritating DRM.


MS has been doing it for years when you changed hardware etc.
 
Frapple said:
Yeah, live chat was great for me, instant refund for APB.

I thought there was a license revoking tool? Might be mistaken but I'm sure it was for something EA related.
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whats more impressive is that they gave you an instant refund on apb, was expecting them to avoid doing this as much as possible
 
Good customer service would involve releasing a patch that removes the DRM. The game is well past its peak sales, and such a move would give them a lot of kudos without adversely affecting their profits.
 
reflux said:
What I think would be first rate would be if they didn't use such a draconian, unnecessary piracy 'prevention' measure in the first place.
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Indeed. I've been through the same process in the past, and being a paying customer I shouldn't have had to have contacted customer support in the first place. No need for customer support is better than great customer support.
 
Glad they improved that aspect as when it happened to me it took many days/emails before EA would give me 1 (count it :rolleyes:) extra activation even though they confirmed I did not have any inuse at the time.

Crysis Warhead has the highest level of Securom so this will keep happening whenever you change hardware (even Hard Drives you cannot just copy & paste it as it uses DRM to detect that :rolleyes:).
 
ChrisLandin said:
I got on to EA via there live chat and the fella was an absolute gem and reactivated it.
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So EA will re-activate a product if you talk to them in person, good to know. I have a friend who used all activations for warhead and sent in a ticket but EA wanted him to upload photgraphs of the original receipt and photgraphs of the back of the game manual. My friend said the quickest way was to bypass the activation service himself.
 
kedge said:
So EA will re-activate a product if you talk to them in person, good to know. I have a friend who used all activations for warhead and sent in a ticket but EA wanted him to upload photgraphs of the original receipt and photgraphs of the back of the game manual. My friend said the quickest way was to bypass the activation service himself.
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I wouldnt know how to bypass the activation bit!! All I did was get onto EA's site and use the live chat function on there. Typed a few notes to them added my email and warheads serial code and he did something his end because there was no re install and it worked as soon as live chat had finished.

Im all for this sort of security if it stops people ripping off games and ultimately costing us all a small fortune more because of the few who do it.

Reactiavtion was a sinch with them going through the correct channels
 
Tefal said:
Sorry but that's not impressive that's standard for anything that uses such irritating DRM.


MS has been doing it for years when you changed hardware etc.
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IMO its impressive. No quible just fixed my problem. I can see however that with new modern games there will probably be an reluctance to re activate.
 
It's not a major issue when you have one game with activations, but when you have dozens of games installed each with their own activation system, and each needing to be deactivated before you change hardware then it gets to be a giant pain in the neck.
 
kedge said:
So EA will re-activate a product if you talk to them in person, good to know. I have a friend who used all activations for warhead and sent in a ticket but EA wanted him to upload photgraphs of the original receipt and photgraphs of the back of the game manual. My friend said the quickest way was to bypass the activation service himself.
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thats nothing too bad though, theyve changed it anyways lately, they can view your screen so all you have to do is take a pic of items they want, like box/disc/cd key etc. and they can see it straight away and deal with queries a lot quicker than they used to be able to via email for instance.
 
JBuk said:
Impressive that they let you play the game you paid for

nah
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What are you on about. Granted you paid for the game. Personally I think that if you have changed your system for example and you have to reinstall the game it should work "yes" but this cuts out all those dodgy so and so's out there.

I was mad at first that I had to do it all to play a game that I bought ages ago and last played months ago but it was so simple to do.

Its to prevent copying so we will have to live with it.
 
ChrisLandin said:
Im all for this sort of security if it stops people ripping off games and ultimately costing us all a small fortune more because of the few who do it.

Reactiavtion was a sinch with them going through the correct channels
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It doesn't stop people ripping off games in the slightest though. You can merrily jump online, download a dodgy copy and have it installed and be playing in a few hours, absolutely no difference whether they include this sort of rubbish or not. The only thing this has achieved is making you waste 15 minutes of your life having to contact EA so you can play something you paid for, while someone who did rip it off can reinstall it as many times as they like without any hassle at all.
 
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Kenai said:
It doesn't stop people ripping off games in the slightest though. You can merrily jump online, download a dodgy copy and have it installed and be playing in a few hours, absolutely no difference whether they include this sort of rubbish or not. The only thing this has achieved is making you waste 15 minutes of your life having to contact EA so you can play something you paid for, while someone who did rip it off can reinstall it as many times as they like without any hassle at all.
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Ah right. Well im a complete noob then when it comes to that side of things cos I was under the impession it would have stopped people being able to do that. My mistake. Still im happy I got my game back haha
 
Virtually all pirated material, be it software, movies or music is vastly more convenient than the bought product.

Software has all installation restrictions removed, no requirements to be online for single player games etc. Movies have all the unskippable ARE YOU A PIRATE FUNDING TERRORISM?!?! rubbish removed and so on.

Don't be under any illusion that DRM benefits you or makes piracy impossible, it rarely manages either.
 
I spoke to EA tech support many years ago and they sent me a few free games, i remember one was sim city.
 
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