Associate
- Joined
- 17 Mar 2017
- Posts
- 9
- Location
- London
Hi all
My company is looking for some Support Engineers with a can-do attitude. I figured that posting on the OCUK forum would be a worthwhile shot as I've been lurking on the forum for many many years and know that many of the skills on display here would be a perfect match.
•Advertised Position
P4 x 2, P5 and P6 Support Engineers. These are internal grades for the roles and I have added them just to give you an idea of what the company is after. Our support team ranges from P4 to P8 so the P4 and P5 roles map to 1st line and the P6 would be 2nd line Engineer. I am a P7 Principal Engineer so I take escalations from the P4-P6 people and if I need to escalate then I go directly to the Engineering and development team.
We have around 35 Engineers with 25 1st/2nd line and the remainder in the escalation team. There are about 60 people in the office in total so it is IT heavy. There are a couple of hundred Engineers in our US offices as well but the UK office is fairly independent when it comes to support.
The salary is decent and promotions happen fairly regularly. It isn't unusual for someone to go from P4 to P6(or further) in a couple of years if they know what they're doing.
•Company Name
Aspect Software UK. Aspect is the world leader in automated call systems and call centre software. The main product that we support is comprised of a SQL Always-On Availability Group or Mirror depending on the version, 5 Apache servers, 2 IIS servers and around 100 custom processes split across 10 Windows servers all running on VMWare. There are another dozen products that we support as well.
•Job Location
Stockley Park - close to Hayes and Harlington station in West London. Close to M4/M25.
•Job Criteria/Requirement
They are looking for general IT skills rather than specific product knowledge. If you can build a PC and install/troubleshoot/tweak it until it's perfect then you probably already have many of the skills they need. They understand that no candidate will have experience of all the key technologies but exposure to any of the following will give you a good head start.
SQL Server - Versions from 2005 onwards
Windows Server and Client - All versions
Web Servers - IIS, Apache
Networking - TCP stack, HTTP, SOAP, Wireshark, NetMon, ODBC, XML
Java - Web services, Garbage Collection, performance monitoring
VMWare or Hyper-v - Machine installation, monitoring or management
Windows Performance Monitoring
Linux (any distro)
Telephony - VOIP, SIP, E1
TextPad or NotePad++ type applications for logfile analysis
Scripting - VB, Perl, PowerShell, command line
You will be exposed to all of the above technologies in this role so this is an excellent chance to broaden your IT knowledge. We have a lab environment with 175 machines running every version of our software as well as Exchange, Lync, SharePoint, Active Directory, DNS, File Servers etc so you will get to learn an awful lot of technology working here.
Don't freak out about the list above. most people can only do 1 or 2 out of the whole list. it's more about your ability to learn than what you already know!
•How To Apply
Apply directly on the website : https://www.aspect.com/uk/company/careers or contact me if you have any questions or want me to submit your CV directly to HR (they sit next to me).
•Closing Date
We always have openings so even if nothing is listed on the site please apply. Every few months we run another round of hiring.
Thanks for reading and maybe I'll be working with some of you soon!
-- James Walker
p.s. Here's my current rig just to prove I'm not a recruitment drone
http://imgur.com/gallery/AbZlJ
My company is looking for some Support Engineers with a can-do attitude. I figured that posting on the OCUK forum would be a worthwhile shot as I've been lurking on the forum for many many years and know that many of the skills on display here would be a perfect match.
•Advertised Position
P4 x 2, P5 and P6 Support Engineers. These are internal grades for the roles and I have added them just to give you an idea of what the company is after. Our support team ranges from P4 to P8 so the P4 and P5 roles map to 1st line and the P6 would be 2nd line Engineer. I am a P7 Principal Engineer so I take escalations from the P4-P6 people and if I need to escalate then I go directly to the Engineering and development team.
We have around 35 Engineers with 25 1st/2nd line and the remainder in the escalation team. There are about 60 people in the office in total so it is IT heavy. There are a couple of hundred Engineers in our US offices as well but the UK office is fairly independent when it comes to support.
The salary is decent and promotions happen fairly regularly. It isn't unusual for someone to go from P4 to P6(or further) in a couple of years if they know what they're doing.
•Company Name
Aspect Software UK. Aspect is the world leader in automated call systems and call centre software. The main product that we support is comprised of a SQL Always-On Availability Group or Mirror depending on the version, 5 Apache servers, 2 IIS servers and around 100 custom processes split across 10 Windows servers all running on VMWare. There are another dozen products that we support as well.
•Job Location
Stockley Park - close to Hayes and Harlington station in West London. Close to M4/M25.
•Job Criteria/Requirement
They are looking for general IT skills rather than specific product knowledge. If you can build a PC and install/troubleshoot/tweak it until it's perfect then you probably already have many of the skills they need. They understand that no candidate will have experience of all the key technologies but exposure to any of the following will give you a good head start.
SQL Server - Versions from 2005 onwards
Windows Server and Client - All versions
Web Servers - IIS, Apache
Networking - TCP stack, HTTP, SOAP, Wireshark, NetMon, ODBC, XML
Java - Web services, Garbage Collection, performance monitoring
VMWare or Hyper-v - Machine installation, monitoring or management
Windows Performance Monitoring
Linux (any distro)
Telephony - VOIP, SIP, E1
TextPad or NotePad++ type applications for logfile analysis
Scripting - VB, Perl, PowerShell, command line
You will be exposed to all of the above technologies in this role so this is an excellent chance to broaden your IT knowledge. We have a lab environment with 175 machines running every version of our software as well as Exchange, Lync, SharePoint, Active Directory, DNS, File Servers etc so you will get to learn an awful lot of technology working here.
Don't freak out about the list above. most people can only do 1 or 2 out of the whole list. it's more about your ability to learn than what you already know!
•How To Apply
Apply directly on the website : https://www.aspect.com/uk/company/careers or contact me if you have any questions or want me to submit your CV directly to HR (they sit next to me).
•Closing Date
We always have openings so even if nothing is listed on the site please apply. Every few months we run another round of hiring.
Thanks for reading and maybe I'll be working with some of you soon!
-- James Walker
p.s. Here's my current rig just to prove I'm not a recruitment drone
http://imgur.com/gallery/AbZlJ
