What are does the ISP do to increase speed?

Soldato
Joined
7 Feb 2004
Posts
9,511
Someone on the O2 helpdesk has increased something their end to hopefully get my internet speed faster but the speed has decreased.

I would have thought it would have become unstable rather than decrease the speed?

Any advise for when I call them back? She is friendly enough but admitted to reading from a script.

THanks
 
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