What are my legal rights (purchase)

[FlyingFish]

Hi all

My scenario:

See item for sale on well known shopping site, and is something I want. So make purchase. Get email saying that my order has been received, and then get a follow up email saying that security validation has been successful and my order is being processed.

At that point I double check their web page and notice they have upped the price to £150+ more than what I ordered my item at.

I then check with my credit card company and they tell me that the funds have been paid. So I think great not long before item is on its way, nothing to worry about.

I've now checked my online creditcard statement and it shows that the money was taken out..... but has now been credited back!

The item is still listed on their web page, at the higher price and in stock.
I have'nt had any further contact or emails.

So legal boffins Where do I stand?

If they have made a mistake with the price, does it stand as I ordered at the lower price?

Does it make a difference that the item did get paid for, even tho they decided to credit the money back, without telling me.

Thanks for any input
Mick

BTW: I havent made any contact myself yet, not knowing my rights.

 

[FlyingFish]

Hi m8

I cannot find anywhere on their site that outlines this. They only mention how to return your product and how to cancel your order, and how/where to get support.
When it comes to the small print they seem to be lacking.


Mick

 

[FlyingFish]

I cannot seem to find the information that relates to my situation

Mick

 

[FlyingFish]

OK life goes on

Mick