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- Joined
- 9 Jan 2021
- Posts
- 3
So I bought the Samsung space monitor SR75 WQHD - from a website for a decent sale price . I love the idea of this monitor - it's not a pure gaming monitor, but it's ticks all the options for me.
On arrival I noticed at least 1 fairly noticeable dead pixel - on further testing i noticed at least a couple more.
I contacted the retailer who said it's not a large enough number for them to accept RMA - and would only accept if i return it.
However I actually do really like this monitor and wanted to get a replacement.
Unfortunatley since then all retailers have marked up the price for it by at least £75.
I contacted Samsung who are equally not helpful, and said they would try to repair it under warranty if wanted - but wouldn't send me a repair.
The technical geezer thought that the retailer aren't right not to send me replacement if I wanted to, but he sounded new on the job so i'm not really taking much stock there..
What would you suggest ? is it possible for dead pixel to be repaired under warranty usually ? or should I just return for refund and wait for another sale in future (not that desperate to use new monitor now)
Thanks!
On arrival I noticed at least 1 fairly noticeable dead pixel - on further testing i noticed at least a couple more.
I contacted the retailer who said it's not a large enough number for them to accept RMA - and would only accept if i return it.
However I actually do really like this monitor and wanted to get a replacement.
Unfortunatley since then all retailers have marked up the price for it by at least £75.
I contacted Samsung who are equally not helpful, and said they would try to repair it under warranty if wanted - but wouldn't send me a repair.
The technical geezer thought that the retailer aren't right not to send me replacement if I wanted to, but he sounded new on the job so i'm not really taking much stock there..
What would you suggest ? is it possible for dead pixel to be repaired under warranty usually ? or should I just return for refund and wait for another sale in future (not that desperate to use new monitor now)
Thanks!