What are nildram playing at!?

DarkShadow · 5 Jun 2006 at 00:05

So, I migrated to nildram roughly 6-7 weeks ago and I was tested for adsl max. During the trial I was able to recieve upto 3.5mb. After the trial (10 days?) I was put on 2mb, a few days after I was capped to 1.4mb. Now i'm capped at 0.5mb.

Regardless to say i'm really miffed as my gaming pings have hiked. I'v also been getting disconnected a lot. I'v tried new excelceus (sp?) microfilters and I'm still having issues.

Not pleased at all . . will be getting in contact with them tomorrow

I'm on their broadband 2 product btw.

tolien · 5 Jun 2006 at 00:08

There's no trial period other than on paper, and if your data rate's dropped it's normally with a corresponding drop in sync rate, which has nothing to do with Nildram. Same applies to disconnections, and most likely your latency issue too, ergo you can migrate to your heart's content and you won't see any improvement - at least Nildram's support mostly has a clue...

What's your sync rate, SNR margin et al like?

gamesaregood · 5 Jun 2006 at 00:33

What Speed did you have before?

How far are you from exchange?

Does your router have latest firmware?

DarkShadow · 5 Jun 2006 at 01:13

tolien:

Operation Data Upstream Downstream
Noise Margin 21 dB 9.5 dB
Output Power 12 dBm 17.5 dBm
Attenuation 30.5 dB 56 dB

Games - I should have been on 2mb, but plusnet were messing me about around that period, hence the migration as a partial reason, so at the period I was on 1mb. I'm approximately 3.14km from the exchange (straight line distance). My router does have the latest firmware.

Macca · 5 Jun 2006 at 01:31

What are you sync'd at with those stats?

csmager · 5 Jun 2006 at 12:12

SNR is unecessarily high, hence your sync rate is lower than it could or should be.

This has probably been given a hike due to the many disconnections you say you're experiencing, which must be down to something like dodgy filters or wiring to cause something witha 21dB SNR to resync.

Macca · 5 Jun 2006 at 13:17

csmager said:
SNR is unecessarily high, hence your sync rate is lower than it could or should be.

This has probably been given a hike due to the many disconnections you say you're experiencing, which must be down to something like dodgy filters or wiring to cause something witha 21dB SNR to resync.

Isn't the 21dB the upstream SNR?

csmager · 5 Jun 2006 at 13:28

Macca said:
Isn't the 21dB the upstream SNR?

Damn my eyes. It is.

9.5dB isn't excessive, so I'd guess your sync rate is higher than the data rate. Just one low sync can force your data profile down for up to three days, apparently.