What basic knowledge is needed to be network support ?

momo56

momo56

momo56

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18 Jul 2009
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Not sure if this is the right thread. Was wondering if anyone could give me some links preferably not wikipedia to give me all the basic knowledge regarding network connectivity etcc. Aim is to sound like I actually know what I'm talking about.

Basically Im reapplying for a post to be a 'student network support co-ordinator' at a halls of residence. Its a pretty basic duty, its pretty much helping fellow students who have problems connecting on and using the internet. Any actual problems I just have to report to an actual qualified technician.

My last interview went pretty well. It was when they started asking me technical questions where I sounded pretty clueless. Had no idea how to find the mac address, or what is was, and couldnt describe what an IP actually was. Hopefully you have an understanding of how clueless I am.

So any links would be helpful :)
 
Doubt it, job is for undergraduate students, only basic knowledge is needed in the interview, ive lived in the same halls and spoke to someone who has the same job for that year, its pretty much checking if the ethernet cable works and then reporting anything more complex than that to an actual technician. With 600 people living there its easier for a student to fix trivial issues rather than the technician coming from off campus.
 
Wikipedia has screwed me over in the past before with wrong info so I tend not to trust it.

J.B said:
Surely if they are asking these questions and you can't answer then you are not the right person for the job?

Networking for Dummies is probably a good start and will give you a broad enough scope to do that sort of job. Go to your library and see what they have?
Click to expand...

Not necessarily. The questions he asked like mac address and I.P. will never come up in the actual job. All I pretty much have to is go to a students room, see if his ethernet port on the wall and ethernet cable is working correctly by using a laptop and working cable given by the residence. If the port isnt working then I simply report it to the technician. If its a problem with the students computer/ laptop then the student himself has to get it sorted at the IT department. My job role im not allowed to even look at his laptop or fix it even if I did know a solution. Other than that I pretty much just have to put up posters whenever the internet is down. Only 4 hours a week but you get discounted accomodation.

Im thinking he only asked those questions to whittle down the number of applicants, as many applied but there were only 2 vacancies. Guess ill have a look at networking for dummies. Thanks for the help!
 
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