What do I do?

86JR · 19 Jun 2014 at 15:20

For some reason as of 3am yesturday to 1pm today my internet has been out. I think it happened at Zen end because I had to re-enter my user/pass to connect.

But now I can only get 5mbps instead of the usual 55mbps.

Have I been downgraded by the DSLAM? How do I get it back up?

Thanks

bremen1874 · 19 Jun 2014 at 15:23

Isn't one of the supposed benefits of paying a premium for Zen their excellent customer service? What have they got to say about the problem?

Steveocee · 19 Jun 2014 at 15:44

Call Zen.

It sounds like multiple problems. Re-entering username and password denotes an issue with your router. If the DSLAM has dropped you down it may be due to it seeing some kind of fault.
Had any power outages/spikes lately?

BattFink · 19 Jun 2014 at 15:57

I presume you've tried their helpdesk? 5Mbps is well below the acceptable rate for a FTTC connection

Steveocee · 19 Jun 2014 at 16:06

BattFink said:
I presume you've tried their helpdesk? 5Mbps is well below the acceptable rate for a FTTC connection

I think the official SLA is that you should get 10% of the sync speed.

MagicBoy · 19 Jun 2014 at 16:14

86JR said:
For some reason as of 3am yesturday to 1pm today my internet has been out. I think it happened at Zen end because I had to re-enter my user/pass to connect.

But now I can only get 5mbps instead of the usual 55mbps.

Have I been downgraded by the DSLAM? How do I get it back up?

Thanks

Why are you posting about this on the internet? :confused:

First step - call the ISP!

porushinobu · 19 Jun 2014 at 16:50

MagicBoy said:
Why are you posting about this on the internet?

First step - call the ISP!

This, the ISP should always be the first port of call, they can test, do diagnostics and hopefully fix the problem. Luckily your not with BT or everything I have said until now in this post would be a lie

swinnie · 19 Jun 2014 at 19:43

7 Days without Business Grade FTTC

Wrong thread