What do you think?

Guitarman0

Guitarman0

Guitarman0

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What are your opinions on this?

Screenshot2010-11-01at174953.png


Is that something they should know about or was I being rude? (I didn't mean to be rude)
 
You expect advice on crossfiring ATI cards from a Mac representative?

To answer your question no, you weren't rude at all.
 
:S not great knowledge for a technical support respondent, but its not an apple thing so probs isnt required in their knowledge for apple support :/
 
Apple are single handedly ruining the term 'Genius'.

Looks like the person you were talking to was even more clueless, likely a pure out and out sales person. Surely everyone in the IT profession should know what ATI Crossfire is.
 
Robboftw said:
Apple are single handedly ruining the term 'Genius'.

Looks like the person you were talking to was even more clueless, likely a pure out and out sales person. Surely everyone in the IT profession should know what ATI Crossfire is.
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In all fairness, the term 'genius' is used at the kiosks within their stores. From my experience, the guys working there are fairly clued up on what they're doing.

Helping in sales related queries isn't really an 'IT professional'.

lol.
 
DarkShadow said:
In all fairness, the term 'genius' is used at the kiosks within their stores. From my experience, the guys working there are fairly clued up on what they're doing.
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Well, there are different levels of staff there, some know more than others but I wouldn't use the term Genius for them :p

DarkShadow said:
Helping in sales related queries isn't really an 'IT professional'.

lol.
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I know. Thats why I said people in the IT profession, as in, people that work in the IT industry, be it selling or repairing products.

In fairness, even a decent salesperson should be able to answer a fairly straightforward question, I doubt its an uncommon one.
 
It says an awful lot for the training the sales staff are given, basically they will not be taught about anything they do not currently sell, it would be a waste of time since I imagine the majority of users who go to the Mac stores either go knowing what they want down to a T or they go in looking for a pretty laptop or some other iProduct.
 
Robboftw said:
Well, there are different levels of staff there, some know more than others but I wouldn't use the term Genius for them :p
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They're not all referred to as genius, just those who work behind the bar.

Robboftw said:
I know. Thats why I said people in the IT profession, as in, people that work in the IT industry, be it selling or repairing products.

In fairness, even a decent salesperson should be able to answer a fairly straightforward question, I doubt its an uncommon one.
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Bob, who has next to no interest in computers and just wants to earn some money to get by really isn't going to go out of his way to learn what crossfire is now is he? Although he 'should' but lets be realistic ;)

Just goes to show what kind of training they're given, heh.
 
Robboftw said:
Looks like the person you were talking to was even more clueless, likely a pure out and out sales person. Surely everyone in the IT profession should know what ATI Crossfire is.
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Nope, actually you couldn't be more wrong. Things like Crossfire are of very little interest to the vast majority of the IT profession.

This is a silly thread anyway, you could log onto any online support site and take a similar screenshot by asking a similar question. The lady answered the OPs question with "You can add additional graphics cards after purchase, yes." It's a question that could also have been answered by just looking on the store.

And yea OP, you were rude. If someone takes the time to answer some of your questions, even if you were satisfied with the answer it's normally good manners to at least thank them.
 
Jolteh said:
And yea OP, you were rude. If someone takes the time to answer some of your questions, even if you were satisfied with the answer it's normally good manners to at least thank them.
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This.

The sales person was honest that they didn't know what it was. I'd much prefer this than some blag. To patronise someone really isn't of any benefit to either you or them.
 
Jolteh said:
Nope, actually you couldn't be more wrong. Things like Crossfire are of very little interest to the vast majority of the IT profession.
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I'm sure the majority of respectable IT folk would have heard of Crossfire at least.

I can understand the question itself being tricky to answer for some people, but the name should ring a bell.

Saying 'Oh I've never heard of that' is just stupid, and honest, but they should have asked him to wait while they found out, poor customer service all round :p
 
Robboftw said:
I'm sure the majority of respectable IT folk would have heard of Crossfire at least.

I can understand the question itself being tricky to answer for some people, but the name should ring a bell.

Saying 'Oh I've never heard of that' is just stupid, and honest, but they should have asked him to wait while they found out, poor customer service all round :p
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IT is a big industry, and only a small part of it deals directly with component hardware. Crossfire is mainly targeted at home performance users and isn't really going to crop up in a professional environment with the exception of maybe high end design (rarely).

With Macs in particular, Crossfire isn't a term that's used. Have a look on the apple store and I don't think there is any reference to it. Obviously its useful with PCs so that consumers can purchase the right motherboard for their graphics cards, but that's not really an issue for Mac users and hence it isn't a term that is used or, I expect, taught to the support staff.
 
Jolteh said:
And yea OP, you were rude. If someone takes the time to answer some of your questions, even if you were satisfied with the answer it's normally good manners to at least thank them.
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Thanks for the feedback mate. I did consider saying thanks but she hadn't actually answered any of my questions but I suppose she was honest so yeah, I was probably in the wrong there.
 
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