What questions will the bank ask me?
By law, bank staff must verify your identity and your address. They cannot use the same document to verify both. You can ask them what documents are acceptable. Common ones are:
Gas, electricity, water or phone bill
Council tax bill
Driving licence
Current passport
Known employer's ID card
Pension or other social security book
Medical card
Inland Revenue documentation
Insurance certificate
Mail order statement
If you do not have the sort of documents the bank accepts, talk to the staff and explain what sort of documents you can produce. Banks have special procedures to deal with such cases, which may involve consulting a more senior person or specialist part of the bank.
Staff may ask you questions about what you plan to use the account for. They will do so to help you to choose the right one and to see if there are any other products or services you might be interested in.
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