What site software is best for this?

Diddums x

Diddums x

Diddums x

Caporegime
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24 Oct 2012
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Here's one for the internet gurus here:

When we have a fault at work (we're a building maintenance company) we go through a fault finding procedure, which can take a long time and cost a fair few man hours. Alternatively, we sometimes have to call specialists in as our guys can't fix it ourselves.

What I'd like to do is build a database where we can start building faults and solutions to them.

For example, today we had a fault on one of our chillers and had to call a specialist out. I now know how to resolve the problem should it happen again and I'd like to make it available so that any of our guys can find it online. I'd like it to be indexed under "chillers" or something, but also searchable by tags, which I'd input myself when creating the log.

Sounds to me like a Wordpress job, I'm not spendnig any money as it's just a little project for myself, but can anyone think of anything better?


Ta :)
 
I wouldn't use WordPress for that, I would build something myself.

Fairly straightforward PHP/MySQL stuff to be honest.
 
Cheers dude, I don't really have the time to do it myself so may explore other options.

I'm just trying to build an all in one fault diagnosis site for this firm so I can sell it to them later on :p
 
You would spend a lot longer getting something going as you would want it in WordPress than you would simply creating a back end to update your faults database and a front end to search the database/spew out the contents in simple PHP/MySQL/HTML/CSS.

PM if you want to. ;) :D
 
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Wiki sounds great actually, that's a fantastic idea.


Anti - thanks for the offer, it's really appreciated but working seven days a week and not having much spare time for myself I don't want to waste your time on a project which may not even come to fruition either.
 
Diddums said:
Wiki sounds great actually, that's a fantastic idea.


Anti - thanks for the offer, it's really appreciated but working seven days a week and not having much spare time for myself I don't want to waste your time on a project which may not even come to fruition either.
Click to expand...

Don't fret it dude, would be an interesting little side project to do in the evenings.

Wiki is a good shout though.
 
'knowledge base' is the google term you want. This link looked like a good collection to me, but as others have said a wiki is probably the best thing to get started with as the learning curve is really low. You are more likely to get more people to contribute instead of trying to do it all yourself.
 
Don't build anything yourself.

Sounds like you need a help desk solution with searchable meta tags. Look at Zendesk or similar, plenty of solutions out there that can fully integrate into your website, email or any other solution you use in the future.

Be careful what you chose and make sure it is easy to migrate you data if you do decide to move as you grow.

Here you go:
https://www.zendesk.com/help-center/knowledge-base-software/

Zendesk can actually create a public facing as well as an internal knowledge base, perfect when trying to reduce number of calls.

Being "cloud based" it means anyone can access the knowledge base anywhere on their mobile, laptop or customers computer.
 
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