What the hell?

bloodiedathame

bloodiedathame

bloodiedathame

Soldato
Joined
11 May 2007
Posts
9,204
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Surrey
Who can I contact at Apple to make aware my massive displeasure at their recent "updates"?

For the past two years I've not had any trouble with laptops, airport, phones etc, all was fine. I made the mistake of upgrading to Lion and thus lost Rosetta support so went back to Snow Leopard. Other than that, no problems.

The new iTunes came out before iOS 6, so I downloaded and installed that, and frankly; it has completely borked my music system. I have an Airport Express 6.3 which worked perfectly until this update. Now I can no longer play music through it, yet printing is fine... Trying to play music through it just crashes the Airport. A similar thing happens from iOS 6, I get 20 seconds of music (if I'm lucky) then it stops working. Apple, it worked flawlessly before these updates and nothing else my end has changed. What gives?

That brings me on to iOS 6: I have an iPhone 4 which I've had for a year, I backup regularly, still don't really understand the whole 'sync' situation but it does what I need. Things have been added over the years that I don't want and can't get rid of taking up 'precious screen real estate' which I've sort of forgiven, but iOS 6 has worsened this. Not only that but I think your update has broken my phone because it doesn't stay connected to my wifi network anymore (and was perfect before the update). You know maps sucks already so I don't need to tell you that.

So that's left me thinking and I believe I've come to a conclusion; Apple you are either A) forgetting, ignoring and disregarding people with older hardware. Or B) you are doing this on purpose so that we buy new gear.

Either way, **** you. Fix it or I'm out and I'm bringing everyone I can with me.
 
I'm pretty sure one can't go back to iOS 5, I've tried restoring from a backup already but it doesn't roll back the OS.

The only thing I can think of that might help is delete everything off the phone and start from scratch.

I'm not sure what model the AE is, serial number is 6F60215QT0D but can't find a model number for it online and I'm not digging it out from behind the cabinet to find out (already been behind there twice today).
 
You can go back to iOS 5. Restore everything then and go from scratch that should solve a lot of your problems you are having.

So that's left me thinking and I believe I've come to a conclusion; Apple you are either A) forgetting, ignoring and disregarding people with older hardware. Or B) you are doing this on purpose so that we buy new gear.
Click to expand...

a) Why should they keep supporting products for ever?
b) They don't force you to buy you gear so stop complaining ! ! ! !
 
mrbell1984 said:
You can go back to iOS 5. Restore everything then and go from scratch that should solve a lot of your problems you are having.



a) Why should they keep supporting products for ever?
b) They don't force you to buy you gear so stop complaining ! ! ! !
Click to expand...

a) Supporting it should mean being able to make software changes without breaking things. I don't think that is unreasonable at all.

b) No they are not forcing me, but they are making it more difficult than it should be to find a balance between staying up to date with regards to software but happy in terms of the hardware that I have. As far as I'm concerned they are making software changes that make older hardware useless, and in a way that does force ones hand when there aren't other realistic alternatives that don't mean forking out mega-bucks.
 
In the case of the iPhone it's not even old hardware, it's current hardware. And like you say with your AE it was working fine previously.

It's a legitimate complaint and you should probably make it in the Apple forums.
 
If they are intentionally renouncing support for things it should be made extremely clear in the T&CS, not hidden somewhere in 600 pages of legal babble.

*Also not adding features for ip4 users like sat nav, fly through, 3d maps and Siri is ridiculous as they would definitely run on the handset.
 
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bloodiedathame said:
If they are intentionally renouncing support for things it should be made extremely clear in the T&CS, not hidden somewhere in 600 pages of legal babble.

*Also not adding features for ip4 users like sat nav, fly through, 3d maps and Siri is ridiculous as they would definitely run on the handset.
Click to expand...

As an iP4 owner and after seeing 3D running on the iPad and 4S, I wouldn't be so sure...

Turn-by-turn I expect is due to the fact that the GPS on the iP4 is a lot worse than the 4S (GLONASS makes a HUGE diff), see: http://www.youtube.com/watch?v=Sf08o_j68XA

So on the whole, I am disappointed, but if it would have lead to a crap feature that didn't work properly then what is the point?

There is a difference between 'working' and 'working properly'.
 
bloodiedathame said:
a) Supporting it should mean being able to make software changes without breaking things. I don't think that is unreasonable at all.

b) No they are not forcing me, but they are making it more difficult than it should be to find a balance between staying up to date with regards to software but happy in terms of the hardware that I have. As far as I'm concerned they are making software changes that make older hardware useless, and in a way that does force ones hand when there aren't other realistic alternatives that don't mean forking out mega-bucks.
Click to expand...

a) If it breaks things that you require don't update on the first day until all the problems have been ironed out. Use your common sense.

b) You choose to buy new things because of x y z, you can't expect support for life.
 
I don't understand how you can be so short sighted? How was I to know of the problems without updating?

I don't expect support for life, as I said, I just expect them not to break stuff when they update it, there's a difference.
 
bloodiedathame said:
I don't understand how you can be so short sighted? How was I to know of the problems without updating?

I don't expect support for life, as I said, I just expect them not to break stuff when they update it, there's a difference.
Click to expand...

If a vendor puts out an update that breaks compatibility with one of their own products then the fault lies with them, not you.

It's not a beta test. Apple have committed to making it generally available so the onus is not on you to monitor support threads and neither should you be expected to accept problems, even if they are for the short term.

The update clearly wasn't ready yet pushed out to customers anyway.
 
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