Ok, So I bought The Mrs a 2gb iPod Nano with some romantic engraving on the back for Christmas, she absolutely loved it, loved the engraving too! - However after a good day or two of usage the thing packs up and refuses to switch on. (Mrs is not a happy bunny)
So I log a call with Apple (who were very friendly) and offer to send a courier out the next day to collect the unit and repair it. The very next day the courier arrives, collects the unit and away he goes.
Now, Apple said it would be returned to us within 5 weeks - which I thought was reasonable enough, however by week 7 I was a little worried so gave them a call, they were very apologetic and said that they had no idea where the iPod was and that it had got lost in the system somewhere. So they offered me a brand new 4gb iPod Nano as a replacement (Oooh an extra 2gb – yes please!) so I except this and they say it will be with me within 15 days.
After about 5 days the replacement 4gb iPod nano arrives, however the engraving on the back was spelt wrong! (Mrs is not a happy bunny)
So on the phone to Apple I go again, they are ever so sorry about the whole mess and say they will send a courier within 15 days with another replacement iPod and that he will collect the one which is spelt wrong (I had to sign a document to say I would send the incorrect one back with the courier)
So on Monday the courier turns up, gives me two boxes and refuses to take the wrongly spelt one away.
So now I have 3 iPods in my possession:
4GB iPod – fully working and spelt correctly.
4GB iPod – fully working but not spelt correctly
And wait for it…
The original 2GB iPod which appears to have been repaired!
So what do I do next?
So I log a call with Apple (who were very friendly) and offer to send a courier out the next day to collect the unit and repair it. The very next day the courier arrives, collects the unit and away he goes.
Now, Apple said it would be returned to us within 5 weeks - which I thought was reasonable enough, however by week 7 I was a little worried so gave them a call, they were very apologetic and said that they had no idea where the iPod was and that it had got lost in the system somewhere. So they offered me a brand new 4gb iPod Nano as a replacement (Oooh an extra 2gb – yes please!) so I except this and they say it will be with me within 15 days.
After about 5 days the replacement 4gb iPod nano arrives, however the engraving on the back was spelt wrong! (Mrs is not a happy bunny)
So on the phone to Apple I go again, they are ever so sorry about the whole mess and say they will send a courier within 15 days with another replacement iPod and that he will collect the one which is spelt wrong (I had to sign a document to say I would send the incorrect one back with the courier)
So on Monday the courier turns up, gives me two boxes and refuses to take the wrongly spelt one away.
So now I have 3 iPods in my possession:
4GB iPod – fully working and spelt correctly.
4GB iPod – fully working but not spelt correctly
And wait for it…
The original 2GB iPod which appears to have been repaired!
So what do I do next?
