What to use to allow remote support on servers?

[ajf]

A general question really to see what you all use to allow third party companies access to servers when required to resolve issues etc.

Most is done internally but we have two systems where we need to start getting the vendor to support us.

We use Logmein to support our remote workers but they appear to have nothing that allows support the other way.

Had thought of GoToMeeting which does do the job but is there better stuff?

It needs to be something we can run on various servers as required and under our control.

 

[ajf]

Thanks.
I will look again at the LMI option.
I did consider Teamviewer but as we are supplying it price is a consideration. From what I could see we need to get a licence for each server we want to allow access to.

LMI and GoTo both work on an account rather machine basis which is considerably cheaper as we can use the account on whichever server needs the support.

 

[ajf]

Ah, I've had another look at the Teamviewer licencing. Hadn't realised there is an 'unlimited' version also.
Might actually be more cost effective as it seems to be a one off cost, rather than annual like logmein/GoTo etc.