Soldato
In a nutshell:
My wife's grandfather has been paying for someone else TV service (the equivalent to Sky) for the past 28months!
How? Lot's of factors, he has a bundled phone service and the TV service is part of that bundle, it is automatically debited from his a/c each month.
He is an old man going through cancer (brain tumor) right now and not very well
I have spoken with the TV and phone company and they agreed it is their mistake and they have incorrectly been debiting his a/c every month for 2yrs and 4months at roughly $72-100p/m!!
So it is in excess of $2k that he is owed.
What would you expect from the above situation? Money back? Compensation? Credit note etc?
I am absolutely livid with them right now that this sort of thing happens, and is becoming a nightmare just trying to get anywhere (been 2hrs on the phone this morning).
If I had not noticed his phone bill on his desk and go, '**** Stan why are you paying so much for a phone bill?' how long would it of continued I wonder?
My wife's grandfather has been paying for someone else TV service (the equivalent to Sky) for the past 28months!
How? Lot's of factors, he has a bundled phone service and the TV service is part of that bundle, it is automatically debited from his a/c each month.
He is an old man going through cancer (brain tumor) right now and not very well
I have spoken with the TV and phone company and they agreed it is their mistake and they have incorrectly been debiting his a/c every month for 2yrs and 4months at roughly $72-100p/m!!
So it is in excess of $2k that he is owed.
What would you expect from the above situation? Money back? Compensation? Credit note etc?
I am absolutely livid with them right now that this sort of thing happens, and is becoming a nightmare just trying to get anywhere (been 2hrs on the phone this morning).
If I had not noticed his phone bill on his desk and go, '**** Stan why are you paying so much for a phone bill?' how long would it of continued I wonder?
