whats causing my terrible internet in the evening.

utajoker

utajoker

utajoker

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Joined
13 Jan 2006
Posts
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Location
Wigan
were on sky adsl(no fibre in my area) on the up to 8mb package, but were getting around 6.5mb.

in the morning the connection is perfect, i get under 60 latency in wow and can download at 600-700kbs. i can also watch youtube no problems.


come 4pm the connection slowly dies with my latency getting higher and higher. right now my wow latency is over 2000 and for some reason youtube and the like just wont work. web browsing is just about doable.

were using the router sky send and im connected via wire.

also throughout the day the router drops the connection randomly maybe 3 or 4 times which can only be sorted by unplugging the router.

no one else is downloading anything just 1 lappy and 1 pc broswing the web.
 
Disconnect your Sky box if you have one connected to the phone line.

Also can you post your line stats?
 
Could be a combination of things - if hes sharing the connection with several other users and sky's network is becoming saturated during the afternoon/evening then the amount of bandwidth he gets to share out with other users at home is reduced causing slower speeds and higher pings.
 
utajoker said:
what will disconecting the sky boxes do? (we have 2 connected)

and where do i find my line stats?
Click to expand...

Noisy Sky boxes are known issues for adsl users. Makes noise on your line causing your speeds to go down and can make your line unstable. I'm assuming someone has the Sky going at 4pm or your line gets noisy towards 4pm.

Hopefully this is up to date and still applies for getting line stats:
http://www.kitz.co.uk/adsl/frogstats.php#38
 
Gzero said:
Noisy Sky boxes are known issues for adsl users. Makes noise on your line causing your speeds to go down and can make your line unstable. I'm assuming someone has the Sky going at 4pm or your line gets noisy towards 4pm.

Hopefully this is up to date and still applies for getting line stats:
http://www.kitz.co.uk/adsl/frogstats.php#38
Click to expand...

both sky boxes are on from morning to night.

stats.
routerstats.jpg


had to restart router as it dropped connection again :p
 
utajoker said:
what will disconecting the sky boxes do? (we have 2 connected)

and where do i find my line stats?
Click to expand...

if you ahve a sky plus box that connects to your phone line as well, sky often wire them wrong they they mess up your bb..

disconnect everything except your router just to test it ...

however usually when I ahve seen this its missing pings... but for the 30seconds it takes its worth a go...
 
are you on skys equipment in your exchange or are they buying off BT ?

is it consistant with the time of the slow down, if its 4pm everytime any chance your area starts to get busy with net usage at 4pm ?

what sort of time does the issue clear up and speed/latency get back to normal ?
 
Looks like an DSL-MAX connection to me via BT, which means at peak times they dont have enough bandwidth for all the users on the non LLU network.

You can whine at Sky which is unlikely to solve anything or move to another LLU supplier in your area.

Put your phone number/postcode into Samknows to see whats available.
 
I'm having a similar issue at the moment.

It only seems to have happened since we moved our line from BT to Sky.

Connection is perfect for most of the time and then it'll randomly loose sync and when it resyncs it's at really low speeds :/

I'm going to give Sky a try tonight to see what they say.
 
Sometime it think people are blind. His upstream attenuation is much lower than his downstream, with an attenuation of 33 on an up-to 8meg line he should be synced at 8128 with an ip profile of 7150. An upstream snr almost 4 times higher than down is also, odd..
 
Azuse05 said:
Sometime it think people are blind. His upstream attenuation is much lower than his downstream, with an attenuation of 33 on an up-to 8meg line he should be synced at 8128 with an ip profile of 7150. An upstream snr almost 4 times higher than down is also, odd..
Click to expand...

Its unlikely its actually the attenuation on the upstream is causing slow speeds at peak time only, the 448Kb upload is a giveaway as this is normally higher on a LLU line.

Sounds like the op is on 'Sky Broadband Connect' which may be going along the same lines as O2 Access.
 
Agreed, but even so he should be syncing at the full 8 meg and have a much lower upstream snr. I doubt either is the cause, I simply meant both are symptoms of line problems in addition to frequent drop-outs.

Unplug your sky boxes, reboot the router, check stats after 10 minutes. Sky boxes cause so many problems they're always the first thing to check.

Oh and I'd look at llu too if I were you, but if it's a line problem (or hardware, borrow someone else's router/filters and try them) it'd still need fixing.
 
Your router sounds a bit dodgy, with all the restarts - Put the latest firmware on it (if it's a dg834gt you can put dgteam firmware on as per the forum thread)

Mainly though I'd say your evening issues are thanks to contention. You're sharing that 8Mb bandwidth with up to 49 other people, as soon as they start arriving back at home and using the net after work/school your service is going to get much worse. Try switching to a decent ISP like AAISP, they will actually put the effort in to help you sort out your problems.
 
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