Whats logitechs RMA replacement proceadure

derbyjake · 2 Apr 2006 at 19:53

A mate has a problem with his mouse a MX something,

whats logitechs rma proceadure ?

do they send replacement then he sends his faulty ?

or do they offer any kinda adavnce replacement

Werewolf · 2 Apr 2006 at 20:29

Ring em up, you'll probably be walked through a check list of things, if they decide the problem is with the hardware they will most likely send a replacement out.
If this happens they will most likely ask you to return parts of the broken unit (things like mouse usb connector, phono plugs etc from speakers).
I think it cost me a jiffy bag and 72p to send the connector from my desktop mx + battery covers and feet to them.

derbyjake · 2 Apr 2006 at 20:36

ok cheers,

do they just need serial ?

as i avent got his mouse with me but he wants me to ring hes not to tech on fone

derbyjake · 2 Apr 2006 at 20:54

oh yeah forget to ask do you send the mouse first,

or when the replacement stuffs turned up

quadboi · 2 Apr 2006 at 21:41

I would presume you post your mouse first..

derbyjake · 2 Apr 2006 at 21:51

ahhh no *** then, i will just tell him get new mouse, then sell rma replacement