Whats my speed?

Wingsgb · 22 Mar 2012 at 14:01

Iv been a virgin media customer for Afew years now and have been on a 10mb connection with a max download of 1.1mb.

I today have upgraded my broadband but there has been confussion to what speed I'm on as 3 different reps told me different speeds. I wanted the 100mb connection and while I was in work my partner phoned up. They told her 50mb was available and a 49.99 upgrade fee. When I got home I rang up, delt with the charge first and got that knocked off and then asked about the speed. The rep told me I was eligible for 100mb. When fitter came today he said 30mb lol.

I ran a speed test and it said 31mb but I'm getting a download speed of 7.4mb. This means I'm on more than 30mb right?

I'm slightly confused and want to get it right befor I phone up later.

Thanks

bremen1874 · 22 Mar 2012 at 14:42

Firstly try to keep your bits (b) and bytes (B) straight otherwise everything will get very confused.

7.4MB is approx. 60Mb (8 bits to the byte).

Duke · 22 Mar 2012 at 15:12

If you were on 10mb before, they should have sent you a superhub to replace the previous modem with, when you upgraded? You can see what speed your connecting at in the status page http://192.168.0.1 under Advanced Settings -> Connection.

deshepherd · 22 Mar 2012 at 17:45

VM are rolling out there speed-increases at the moment .... are you one of the lucky people in the first areas to be upgraded in which case what is currently sold as 30Mb will have magically changed into 60Mb.