What's wrong with my monitor?

No RMA on this. Supplier won't touch it and neither will the manufacturer.

Monitor is still useable and the stuck pixels are only in the menu bar in general use, which is black Aero anyway, but still a bit miffed that a new monitor is like this out of the box.

Thanks for all of your help guys, much appreciated.
 
looks very similar to what happened to the monitor on my arcade machine, started like that and ended up growing over a period of weeks to 2 or 3 long blue lines down the screen
 
VB6, if you bought it online, you have 14 days to send it back as unwanted. You won't get refunded the postage though. Distance selling regs!
 
Shops are a nightmare to deal with over stuff like this. Not surprised the OP got nowhere. The main reason I do all my shopping for goods online now, at least you're covered by DSR.
 
zola25 said:
Presumably the fact that it's not classed as faulty as it's still within the range of acceptable ISO limits.
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Here's the thing... There are two parties involved, just because a shop doesn't agree something is faulty doesn't mean they are right or you have to accept that. Some shops their default position is that nothing is their responsibility or you damaged it regardless of anything you say or them even listening to you. What it does mean is you having to fight for an outcome which is a hassle but normally successful.

This is why you should purchase items like this on a credit card so you can if needed step back and let the credit card provider and the shop argue it out between themselves.
 
the problem is that all the manufacturers follow the ISO standard for what is deemed "faulty". the ISO standard allows a certain number of dead pixels (and even more stuck ones) before it is classed as faulty, so even if you complained to the credit card they would just quote you the same ISO standard

most shops do have a returns policy though, similar to online, so if you noticed it the first time you took it out of the box, you should still be able to return it

credit cards are great when you actually have a case, but unfortunately the case for faulty pixels is stacked against the consumer, the only thing you can really do is check the product over fully before "accepting" it (e.g. the 14 day period for online or by making them take it out of the box and power it up in a shop)
 
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andybird123 said:
...the only thing you can really do is check the product over fully before "accepting" it (e.g. the 14 day period for online or by making them take it out of the box and power it up in a shop)
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It is not the only thing you can do, that is what they would have you believe you have more rights than this.

You don't argue the technical detail over x no. of stuck pixels, that is just a % argument and not relevant unless you are dealing with warranties past 6 months. You argue that the monitor is not of satisfactory quality and not fit for purpose because of x,y,z... so its not about how many pixels etc it is about whether you can use the device for its intended purpose that one might reasonably expect. It doesn't matter what a manufacturer says your contract is with the shop/retailer for the first 30days.

So as the customer you don't care about how many dead pixels and where they are (ok in reality you do but that is not your argument) you care about being able to use a monitor to edit photos and draw pictures and the result to you is "its not working" the technical detail is irrelevant.

Write them a letter if I were you, do some research first on how to complain don't just write a load of emotive waffle but point out how you believe your consumer rights are effected.
 
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