Soldato
Yes, the irony of me posting here is not lost on me, but I'm keen to know what OCUK's thoughts are.
We went to the IoW last week for a few nights with the kids and dog on a holiday home/static caravan place. We went there last year and had a great time hence going back.
This year it didn't go quite as well for one of us...
1) Cleanliness. We were in their middle-tier accommodation and my wife immediately noticed that it was grubby, especially on touchpoints, handles, and the like, basically just not cleaned well. The blinds looked like they had never been cleaned and there was still 'stuff' on the carpets where they'd not done a great job. Wife complained to Guest Services and it was re-cleaned and she was happy. Minor annoyance - don't spend much time in there anyway.
2) CO! On the second evening, at around 8pm, we had the radiators on to dry towels and the CarbonmonOxide alarm went off! We immediately left the cabin, opened all the doors and windows, reset the boiler, and called Security. Security bought another alarm and agreed to see if we could get it to go off again whilst we were out of the cabin. We spent a few hours playing pool and enjoying a few free drinks, but when we came back at midnight, unfortunately, the new alarm was going off, causing both my kids to burst into tears and my wife to get very cross. I went in, opened windows and doors, and turned off the boiler while my wife spoke to security. We were then moved to another (not-so-nice) cabin with all our stuff. We spoke to Guest Services in the morning who basically didn't give a hoot, said they would get their gas guy to check the boiler and get us back in. Wifey put her foot down and said 'no' which is fair enough. So we stayed in the emergency place for the remainder of our time (another 4 nights). Medium annoyance - could have been a lot worse.
3) Towels. Our emergency accommodation had no towels despite being promised that they'd be delivered before lunch. This didn't happen until the next day. Minor annoyance - we had our own towels.
My wife sent a pissy email to them a few days ago and they've offered a refund of £250... which I think is fair enough (total cost was about £1k inc half board) but my wife thinks it should be more.
Is my wife being unreasonable?
Or should I dare argue that that's a reasonable refund?
We went to the IoW last week for a few nights with the kids and dog on a holiday home/static caravan place. We went there last year and had a great time hence going back.
This year it didn't go quite as well for one of us...
1) Cleanliness. We were in their middle-tier accommodation and my wife immediately noticed that it was grubby, especially on touchpoints, handles, and the like, basically just not cleaned well. The blinds looked like they had never been cleaned and there was still 'stuff' on the carpets where they'd not done a great job. Wife complained to Guest Services and it was re-cleaned and she was happy. Minor annoyance - don't spend much time in there anyway.
2) CO! On the second evening, at around 8pm, we had the radiators on to dry towels and the CarbonmonOxide alarm went off! We immediately left the cabin, opened all the doors and windows, reset the boiler, and called Security. Security bought another alarm and agreed to see if we could get it to go off again whilst we were out of the cabin. We spent a few hours playing pool and enjoying a few free drinks, but when we came back at midnight, unfortunately, the new alarm was going off, causing both my kids to burst into tears and my wife to get very cross. I went in, opened windows and doors, and turned off the boiler while my wife spoke to security. We were then moved to another (not-so-nice) cabin with all our stuff. We spoke to Guest Services in the morning who basically didn't give a hoot, said they would get their gas guy to check the boiler and get us back in. Wifey put her foot down and said 'no' which is fair enough. So we stayed in the emergency place for the remainder of our time (another 4 nights). Medium annoyance - could have been a lot worse.
3) Towels. Our emergency accommodation had no towels despite being promised that they'd be delivered before lunch. This didn't happen until the next day. Minor annoyance - we had our own towels.
My wife sent a pissy email to them a few days ago and they've offered a refund of £250... which I think is fair enough (total cost was about £1k inc half board) but my wife thinks it should be more.
Is my wife being unreasonable?
Or should I dare argue that that's a reasonable refund?
