Where can I get support for GFWL?

Fledge · 31 Dec 2011 at 13:59

GFWL is almost as bad as Origin, that's an objective fact.

For some reason I can't log into my GFWL account on DoW2 -- apparently my username or password is incorrect. It isn't.
Whenever I go through the relevent steps to change my password, I get the same problem.

What's even worse is that I can't find anywhere on the GFWL site to get help.

Can someone help me out here?
I can't play the game at all

bigjimmyauk · 31 Dec 2011 at 14:13

I had this problem could log into hotmail and my x box perfectly fine but refused to log into GFWL.

Turned out it was my password which contained the @ symbol would refuse to work on GFWL and would always throw back the wrong details error.

Changed my hotmail password and removed the @ symbol went to GFWL and it logged straight on. Really weird why it did it but i did try it again making another password entirely using the @ symbol and it was the same thing.

Give it a try as your hotmail and GFWL use the same details, also i think you get support from the main xbox.com site

Taziir · 31 Dec 2011 at 14:20

bigjimmyauk said:
I had this problem could log into hotmail and my x box perfectly fine but refused to log into GFWL.

Give it a try as your hotmail and GFWL use the same details, also i think you get support from the main xbox.com site

I had to use the support through the xbox site to resolve my issues with GFWL. Although their support people never admitted anything was wrong and could only suggest resetting the password, several weeks after I insisted they escalate the issue internally my account 'mysteriously' started to let me log in again...

Barry_H · 31 Dec 2011 at 14:28

Through constant prayer.

Zero Pope · 31 Dec 2011 at 14:29

Barry_H said:
Through constant prayer.

Pulseammo · 31 Dec 2011 at 15:46

Fledge said:
GFWL is almost as bad as Origin, that's an objective fact.

For some reason I can't log into my GFWL account on DoW2 -- apparently my username or password is incorrect. It isn't.
Whenever I go through the relevent steps to change my password, I get the same problem.

What's even worse is that I can't find anywhere on the GFWL site to get help.

Can someone help me out here?
I can't play the game at all

Have you changed your windows live password for another service thinking it related only to that service such as MSN Messenger for instance - the new password should be used instead for all live services related to that account.

~>Dg<~ · 31 Dec 2011 at 15:50

Barry_H said:
Through constant prayer.

this, its the worst thing on gaming scene good luck

Fledge · 1 Jan 2012 at 11:48

bigjimmyauk said:
I had this problem could log into hotmail and my x box perfectly fine but refused to log into GFWL.

Turned out it was my password which contained the @ symbol would refuse to work on GFWL and would always throw back the wrong details error.

Changed my hotmail password and removed the @ symbol went to GFWL and it logged straight on. Really weird why it did it but i did try it again making another password entirely using the @ symbol and it was the same thing.

Give it a try as your hotmail and GFWL use the same details, also i think you get support from the main xbox.com site

Ahh this was the problem -- my password had an apostrophe in it (I don't see why that should suddenly make it not work after years of it being fine) thanks for the help all