Where Do I Stand? Hi-Fi Repair Place Broke Something . . .

[Caged]

I took my Denon receiver into a local hi-fi repair place last week, and was charged £25 to give them the priviledge of poking around inside it.

They got back to me today saying that the microprocessor on it was failing, which was what had prevented the CD tray from opening (this sounds believable, it wasn't a mechanical issue). They wanted a further £50 to fix it, and I politely declined. I've just been to pick it up, with the view to eBaying it as faulty, because I saw one with a broken amplifier stage go for £80 or so a couple of weeks back, and a unit with everything working except the CD has gotta be worth at least that.

Anyway, I got it home, and the thing is completely trashed, the LED screen doesn't display anything, cycling through the functions causes the relay to bounce without doing anything, and then it powers itself off.

I will phone them tomorrow about this, but where do I stand with regards to getting them to put it back to how it was before I took it in? I'm not after a free repair here, I'd just like to not have my stuff totally destroyed when it's meant to be getting repaired / looked at.

Thanks

 

[Caged]

Some quality replies there, really raising the standards of posts on these forums. Whitecrook, you aren't a moderator yet, but keep trying, I'm sure your attempts aren't going unnoticed by the talent scouts.

The question at the end was where I stood with the place who did it, I have no idea what rights I have in these kind of situations and was asking for advice.

But hey, I guess what we all need is a good old relationship thread!

 

[Caged]

how do we know were you stand, depends on this company's attitude to customer service.

I'm talking legally. Thanks for a good reply divosuk, it seems it's basically my word against theirs, and how willing they are to help.

I'll see what they say tomorrow.