Bought car from Marshalls Hampshire in 2021.
That dealer has since been an absolute abortion in terms if service and underhand sneaky extra charges so whilst the reputation of Marshalls was already in the toilet, I was locked in to their warranty scheme so just used another branch, which is Bournemouth.
The sunroof broke a month ago and won't close, and Marshall's were beyond useless. The soonest they could see the car was in 6 weeks. Cue a few more calls with the frustration levels increasing each time as they made it very clear that they didn't give a toss but took the calls as an opoortunity to try sell me an oil change (which was done a month ago at their own bloody workshop).
Eventually I get through to someone who finds a slot for the 5th of July. Ok so it's almost a month away but I can make it work. I ask the guy to send me a confirmation email, he says he will, he doesn't. I ring back the next day, "yes sir, no problem, we'll send it to you now". Still nothing. So that's two confirmations that it's booked in and two promises of an email, nothing shows up of course.
Today's the day and surprise surprise, no booking and they can't see me. After a bit of heated negotiating they're now trying to shut the sunroof so we can at least use the car.
Tl;dr - I've been lied to, fobbed off, ignored and despite numerous attempts to get this resolved in a decent manner, Marshalls have made it abundantly clear that they just don't care.
So, legal then. I would like my extended warranty cancelled and the remaining duration refunded. Ideally I also want to go full Karen and make them pay for my wasted day and tank of fuel.
I'm fairly flexible when things go wrong, but the total refusal to give me a service I've paid for has pushed me to the point of no return.
I'm sure some others on here have dealt with this kind of thing before, any tips?
That dealer has since been an absolute abortion in terms if service and underhand sneaky extra charges so whilst the reputation of Marshalls was already in the toilet, I was locked in to their warranty scheme so just used another branch, which is Bournemouth.
The sunroof broke a month ago and won't close, and Marshall's were beyond useless. The soonest they could see the car was in 6 weeks. Cue a few more calls with the frustration levels increasing each time as they made it very clear that they didn't give a toss but took the calls as an opoortunity to try sell me an oil change (which was done a month ago at their own bloody workshop).
Eventually I get through to someone who finds a slot for the 5th of July. Ok so it's almost a month away but I can make it work. I ask the guy to send me a confirmation email, he says he will, he doesn't. I ring back the next day, "yes sir, no problem, we'll send it to you now". Still nothing. So that's two confirmations that it's booked in and two promises of an email, nothing shows up of course.
Today's the day and surprise surprise, no booking and they can't see me. After a bit of heated negotiating they're now trying to shut the sunroof so we can at least use the car.
Tl;dr - I've been lied to, fobbed off, ignored and despite numerous attempts to get this resolved in a decent manner, Marshalls have made it abundantly clear that they just don't care.
So, legal then. I would like my extended warranty cancelled and the remaining duration refunded. Ideally I also want to go full Karen and make them pay for my wasted day and tank of fuel.
I'm fairly flexible when things go wrong, but the total refusal to give me a service I've paid for has pushed me to the point of no return.
I'm sure some others on here have dealt with this kind of thing before, any tips?
why I use a Nissan dealer near me a lot as they are one of the few who still seem to give a good level of customer service and prices aren't bad, though sadly increasing the last few months, by dealer standards albeit not cheap.
