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Where do I stand regarding this RMA issue?

weewyum

weewyum

weewyum

Associate
Joined
3 Jun 2013
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183
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Winchester
I'm a bit reluctant to make this thread as I've already spoken to Bailey in the customer services forum but am looking for some guidance with a situation that hasn't occurred to me before.

I recently sent back a faulty 980 which was sent off to MSI and returned to me in 10 working days, a great turn around in my opinion. However the card they sent back is faulty.


The second fan is stuck at 100%, constantly. Have tried it in 4 machines, bios is up to date, tried multiple drivers and even reinstalled windows.

The card is usable but having it spinning that fast is causing the fan itself to become hot to the touch and I don't want to cause any damage to it. I'm obviously not happy and as I work at home using this computer nor is one of my clients who I've now had to delay her project for up to a month again.

My question to those who know my rights better than I is, after receiving one faulty replacement should I grit my teeth while its sent back off to the Netherlands while potentially losing jobs or should I, after 9 months of ownership be expecting a straight up replacement at this point?

Sorry if its out of line to post this, just looking for help :(
 
IMHO - If this Gfx card is such an essential purchase, you should have purchased it from a proper supplier and had a business level support contract with it, which means you could have expected to get 4hr response and advance swap out. As such you have purchased a consumer item, from a consumer supplier and have a consumer level support with it.

That's not to say that MSI don't have an issue here in that they have shipped you a faulty item as a warranty replacement here, so you should expect something other than a 10 day turnaround. But the fact you are losing business is not Overclockers nor MSI's issue.
 
Hey thanks for the reply! I agree totally that it isn't Overclockers or MSI's fault regarding a loss of business, I chose to buy from a company I have used for many years. Hope it didn't come across as me pointing the blame for that.
 
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