As a new tenant has now taken over the flat I was renting with my bf, we are both now due our security deposit back.
we also had to over pay 15 days worth of rent as the new tenant couldnt move in straight away.
we paid a security deposit of £870 and are owed £290 for the refund for rent.
the company who have been acting on behalf of the landlord called my ex partner last week to confirm the amount we would be getting back
they stated when they had done the final inventory that there were a few issues. though they weren't being very specific with the details and we were left questioning what they were
we were not present at the final inventory which i thought was wrong because at the time we were still classed as tenants and should be there to confirm things (like we had to at the beginning)
then after several attempts to get hold of the contact we were informed that the kitchen tiles were dirty and the bath had limescale (even though my mum and I had gone through the flat several times cleaning and i used to clean the whole flat every sunday)
they then later informed us that we would be charged £48 for the carpet to be steam cleaned and that they had sent in a cleaner to do the bath and kitchen tiles. again after several attempts to contact them we were told that the carpet cleaning was done as a standard thing. stains or no stains it was done. they then said that a private cleaner had taken two hours to clean the bath and kitchen tiles which came to £25 as apparently she charged them £12.50 an hour.
they then also charged us for the advertising because we didnt see out our 6 month contract. fair enough we cant really argue this point even though the landlord would have had to pay for advertising if we had stayed for 6 months and he wouldnt have been getting rent for 2 months when the flat was empty.
my argument is that the contract (which we have checked again) does not state anywhere "as a standard procedure you will be charged for the carpets to be steam cleaned at the end of the tenancy"
can I therefore argue the case its not stated in the contract and can I request to see the bill that the cleaner gave them for her services? because it seems like they are taking this money but as soon as they've told us they are avoiding our calls
also she told my ex last week that the cheques were to be done on friday but as she was taking a half day we would have to wait till today to collect them. we didnt hear anything from her and after several attempts I managed to get through to someone. he had no knowledge of the cheques being collected and our contact had taken a half day!!!!!
to top it all i receive a bill from british gas regarding the prepayment meter for the electricity. when i moved out there was £17 left on the key. it stated on the bill that as of 24th may there was £15 on the meter. then it says that someone has since then, used £25 worth of electricity and that I owe them £10. may not seem much but where do I stand with this cos no cleaner should use that much but the interesting thing as well is that it says 161kw/h were used at night!!!!! so who is in there using that much electricity?! I'm thinking of speaking to the lady tomorrow when we "hopefully" collect our cheques. but want to know where I stand with all this cos i'm pretty annoyed!!
we should have been looking to get back £580 but now it only seems to be about £400 possibly less seen as the figures werent definitely confirmed to us
any advice would be greated appreciated
we also had to over pay 15 days worth of rent as the new tenant couldnt move in straight away.
we paid a security deposit of £870 and are owed £290 for the refund for rent.
the company who have been acting on behalf of the landlord called my ex partner last week to confirm the amount we would be getting back
they stated when they had done the final inventory that there were a few issues. though they weren't being very specific with the details and we were left questioning what they were
we were not present at the final inventory which i thought was wrong because at the time we were still classed as tenants and should be there to confirm things (like we had to at the beginning)
then after several attempts to get hold of the contact we were informed that the kitchen tiles were dirty and the bath had limescale (even though my mum and I had gone through the flat several times cleaning and i used to clean the whole flat every sunday)
they then later informed us that we would be charged £48 for the carpet to be steam cleaned and that they had sent in a cleaner to do the bath and kitchen tiles. again after several attempts to contact them we were told that the carpet cleaning was done as a standard thing. stains or no stains it was done. they then said that a private cleaner had taken two hours to clean the bath and kitchen tiles which came to £25 as apparently she charged them £12.50 an hour.
they then also charged us for the advertising because we didnt see out our 6 month contract. fair enough we cant really argue this point even though the landlord would have had to pay for advertising if we had stayed for 6 months and he wouldnt have been getting rent for 2 months when the flat was empty.
my argument is that the contract (which we have checked again) does not state anywhere "as a standard procedure you will be charged for the carpets to be steam cleaned at the end of the tenancy"
can I therefore argue the case its not stated in the contract and can I request to see the bill that the cleaner gave them for her services? because it seems like they are taking this money but as soon as they've told us they are avoiding our calls
also she told my ex last week that the cheques were to be done on friday but as she was taking a half day we would have to wait till today to collect them. we didnt hear anything from her and after several attempts I managed to get through to someone. he had no knowledge of the cheques being collected and our contact had taken a half day!!!!!
to top it all i receive a bill from british gas regarding the prepayment meter for the electricity. when i moved out there was £17 left on the key. it stated on the bill that as of 24th may there was £15 on the meter. then it says that someone has since then, used £25 worth of electricity and that I owe them £10. may not seem much but where do I stand with this cos no cleaner should use that much but the interesting thing as well is that it says 161kw/h were used at night!!!!! so who is in there using that much electricity?! I'm thinking of speaking to the lady tomorrow when we "hopefully" collect our cheques. but want to know where I stand with all this cos i'm pretty annoyed!!
we should have been looking to get back £580 but now it only seems to be about £400 possibly less seen as the figures werent definitely confirmed to us
any advice would be greated appreciated
