Where do I stand?

Blackstar_solar

Blackstar_solar

Blackstar_solar

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Southampton, UK
I'm not going to say which phones or which network just incase...

So I ordered an android phone (~£500 worth) from a new network; after 4 replacements I was pretty sure there's an inherent hardware fault which meant I didn't get signal in my house so the network agreed to send me out a replacement (similar but different) android phone (again ~£500 worth).

When I phoned and got the replacement the guy was a bit rude and short with me and (I think in his haste) ordered me the new phone, but didn't recall the other one.

So I've now got my current (fully working :D) phone, and the old one; which works perfectly as all phones of that type do just not for me in my house.

The network hasn't asked for it back, and I'm not sure if they know I've still got it.

So where do I stand? If they asked for it back could I refuse? Should I just sell it and keep quiet, and what happens if they then ask for it back?

I'm not saying that I do have a right to keep it, I'm just wondering what you guys think, and I know the "right" thing to do would be to return it; but as far as I'm concerned it's their mistake...
 
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Return it as it is their phone and not yours. You received a replacement and the original is property of the network.

Mistakes are made but this does not mean it belongs to you.
 
If you believe that fraudulently holding on to goods which are not yours is acceptable then keep it or sell it.

If you have any kind of moral compass, return it.
 
I'd say there's a good chance they'll follow it up when the system flags up "expected return hasn't arrived" at which point if you don't have it you'll get a very big bill...
 
The trouble is if this is from a major Network this almost definitely went through their Customer/Inventory management system. That means both phones will still be tagged as in your possession.

Some time say 14 months later they may reconcile their accounts and send you a bill.

Tis a gamble
 
TBH they probably won't bill him for it, few months down the line when it comes up on audit they will likely block the IMEI either assuming a clerical mistake or that it was stolen (and may flag it as stolen). Best off just contacting them again asking about returning it.
 
It can go either way. I've acquired a couple of items when a company just didn't ask for them back. However, I also had a cable modem that was from my ISP which I totally forgot I had after moving house - and they suddenly realized 14 months later and threatened me with all sorts :p

Personally I'd make them aware of it - you can't guarantee they won't ask for it at some point and then, at the very least, you'll have some hassle trying to sort it all out.
 
Call them up and tell them they must pick it up. Then just be as awkward as possible when the courier comes. After the courier has failed to pick it up just phone the network up and say how annoyed you are and threaten to leave straight away. They will probably let you keep the phone
 
On reading Post #14 it sounds like a good result, and helps to prove that "honesty is the best policy"!

End of thread! :)
 
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