Where does OH stand?

As stated above, it's a breach of contract if there's an agreed payment date, verbally agreed or written in a contract although verbal is a lot harder to prove. Could go down the route of claiming damages (personal anguish, bank charges, etc) and also due to the distance your OH travels to work, get taxi's to and from work on the company account that the company would be obliged to pay and not later deduct back (if couldn't put petrol in her car for example). That being said, most large companies would be able to do a BACS payment on any given working day to deal with outgoing payments to suppliers and things so you really shouldn't have to go down the above route. Someone higher up in payroll (or HR) should be able to help and if not...

Burn the place. Burn it all to the ground.

+1 :D

Edit* Ignore Edit :p
 
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There is absolutely zero reason why they can't send the money again. You don't need to wait till next pay day, nor would that mean a double pay run as Jamiegray suggests.

The payroll has been run and all tax/ni accounted for in her pay this month. All you are needing is the net pay. As far as the company is concerned the money was sent, so they think everything balances their end.

The letter and correspondence from the bank shows the money didn't arrive due to an input error on your g/f's bank details. All they need to do is resend the same amount with the correct details this time and liase with the bank to get the money in their suspense account back, everything will balance again.

The only problem by the sound of it is, being a big company, you just haven't found anyone high enough yet to make the decision.
 
tbh they are responsible for any charges that she incurs but other than that it could be that they are within the contract to not pay till next month!
 
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