Where would a scanner subject line populate from?

Guest2 · 23 Jul 2009 at 14:37

Got a pretty hard question...

We have a scanner and when sending an email from it, the subject line is populated with an incorrect spelling of our company name, then some other stuff like the location and name of device in the email body.

I have checked where our citrix signatures are and there isnt one for the scanner, only different users

Anyone have any clues

radderfire · 23 Jul 2009 at 14:40

Would it be from the scanner installation software itself? What make and model of scanner is it?

Rgds

Guest2 · 23 Jul 2009 at 14:51

radderfire said:
Would it be from the scanner installation software itself? What make and model of scanner is it?

Rgds

I recently reinstalled the scanner driver because it was knackered for some reason. I just ran the basic install

Its a Fujitsu Fi-4120C scanner

In the subject its just missing one letter from out company name, this stuff must be accessible somewhere

Sin_Chase · 23 Jul 2009 at 15:30

Its not networked so it will not communicate directly with your SMTP server.

This will be configured via software.

osc89er · 23 Jul 2009 at 16:43

If its on the network (ie has IP address) to contact the SMTP server then you should browse to the printer IP and have a good search. ie http://myprintername or http://10.12.13.14

Guest2 · 23 Jul 2009 at 16:51

Dont think it will be the scanner software. I installed the driver for it brand new earlier today. The scanner doesn't have its own IP address.

I have a feeling its the scanning software (Watermark Volume) where this is setup. We use virtual printers for volume (volume and volume in colour) Could this possibly be somewhere in Volume admin settings?