Who should I email? Microsoft support issue.

something daft already!! · 7 May 2007 at 15:30

Hi,

I had an issue with a brand new Microsoft "Habu" mouse. Its a nice mouse to use but has a problem with firmware, which being a Microsoft product, I thought I would phone them for "Support". After about 74 mins on the phone, the Indian gentleman could not resolve my issue, I could not update the mouse firm ware, thus unlocking further features of the mouse and also the programming software. I had downloaded the latest version from Razer but the firmware update software, firmly would not update! I tried it on Vista, XP (home and pro) all to no avail.

I did a little tinkering after the call and found that if I installed the "Diamondback" software and used its update to update the firmware via the firmware file,it worked.

So I spent well over an hour and £7 on a useless phone call. To top this off, I sent a full detailed solution to the op, who did not even bother to reply. I also sent it to his supervisor, again not reply. This was about 6 weeks ago.

I want to rant to someone! So does anyone know a good email address to send my rant to Microsoft?

Cheers
H

Cob · 7 May 2007 at 15:32

[email protected]

stickroad · 7 May 2007 at 15:35

Cob said:
[email protected]

Lol is that a real Email Address?

Cob · 7 May 2007 at 15:41

I'm sure it's real.

But i doubt it's 'his'.

MarcLister · 7 May 2007 at 15:47

https://support.microsoft.com/common/survey.aspx?scid=sw;en-gb;1348&showpage=1&WS=mscomukform1

No need for a googlin'.

something daft already!! · 7 May 2007 at 16:20

MarcLister said:
https://support.microsoft.com/common/survey.aspx?scid=sw;en-gb;1348&showpage=1&WS=mscomukform1

No need for a googlin'.

Thanks, I was hunting arounf the Microsoft site for an email address of a person, but that will do. Cheers again.

Tute · 7 May 2007 at 22:25

Cob said:
[email protected]

lol!

something daft already!! · 22 May 2007 at 15:37

Well, I sent my feedback re the issue and they sent me a free copy of M$ Flight sim X delux. Not too bad as its a £60 game. Shame its rubbish and boring.

Slogan · 22 May 2007 at 17:13

howiepoohs said:
Not too bad as its a £60 game. Shame its rubbish and boring.

God, how ignorant of them.

They should have sat down a team and designed a game around what you wanted. And also made you the main character.

Corporations have no heart. And if they do have one, it's black. (not racist lolz)

something daft already!! · 24 May 2007 at 12:17

Halo 2 would do! Since pluggin in my game pad, I can now fly, using the keyboard was rubbish with FSX, so I am a lot happier! Anyway £60 for a £7 phone call cant be bad. I am praising them for a change!