Who should I write to re: broadband availability?

[Russinating]

I live less than a mile from the centre of the UK's 10th biggest city and I can only get a max of ~7mb. As of last night that seems to have dropped to 3.5mb as "BT probably put more people on the exchange" . 100yds away on another street and you can get 100mb fibre.

Who should I write to to query why our street hasn't been dug up and had new cables laid? Local MP/mayor or someone more specific?

In before the "I can only get 1mb, count yourself lucky" brigade.

 

[Cosimo]

You could email [email protected] to ask when you will get FTTC.

 

[Amos91]

Two options:

Find out when FTTC is coming to your area: http://www.samknows.com/broadband/exchange_search

In particular with Virgin cable you can send an enquiry about it: http://community.virginmedia.com/t5...available-We-might-be-able-to-help/td-p/20585

 

[Gilly]

I'm not sure what you're getting at. The providers will put it where there is demand. It's not anyone else's remit.

Have you registered interest for the big providers to come along?

 

[DirtyJester]

In before the "I can only get 1mb, count yourself lucky" brigade.

 

[Gilly]

Noob

 

[DirtyJester]

Noob

lol

 

[Russinating]

Thanks folks.

@Oliver: http://www.samknows.com/broadband/exchange/SSWES. Just says "In some areas", and checking my specific address it says "FTTC services available"

It also reckons we can get Virgin but we can't.

 

[Cosimo]

:p[/QUOTE]

I would say something but I won't. :p:D

 

[aln]

I suggest you write to Santa. It'll be as effective as anyone else unless you have and are willing to spend an awful lot of money.

https://www.btwholesale.com/includes/adsl/main.html

 

[Cosimo]

Thanks folks.

@oliver: http://www.samknows.com/broadband/exchange/SSWES. Just says "In some areas", and checking my specific address it says "FTTC services available"


It also reckons we can get Virgin but we can't.[/QUOTE]

The samknows ink will never get you anything more detailed than that whereas that email address will get you a proper response.

 

[Russinating]

I'm not sure what you're getting at. The providers will put it where there is demand. It's not anyone else's remit.

Have you registered interest for the big providers to come along?

That's what I'm asking, surely?

There's 77 houses on my street and flats at the bottom, and the houses are mostly converted into between 2 and 4 flats. That's about 400 individual residences. Availability seems to be everywhere except my street and the adjoining one so I don't think it's a demand issue. Houses are also Grade listed so you can't have a Sky dish on the front which is a massive bonus for Virgin.

 

[uncle_rufus]

I know your pain... Lots of the areas near to our road have FTTC but we can't get fibre or cable at the moment it seems (though thanks for the above details I will be sending an email and registering interest with Virgin). More annoyingly is the fact that *some* of the houses with the same postcode as us have been activated, and since the companies only send out their spam letters by postcode we keep getting leaflets saying "Guess what? You can get superfast fibre broadband now!!!!"

 

[KIA]

https://www.btwholesale.com/includes/adsl/main.html

This.

You might be able to get FTTC.

 

[Russinating]

What speed should I be getting? I'm 0.8miles from my exchange (walking on Google Maps).

Rate (Kbps): 5128 kbps/927 kbps
SNR Margin (dB): 9.6/11.7
Attenuation (dB): 40.0/18.9
Output Power (dBm): 0.0/12.3

Anything standing out in those stats or anything else needed?

 

[rpstewart]

Seems like a pretty low downstream rate for 40dB of attenuation, I'd expect that to be nearer 10-12Mbps (I assume you're on ADSL2+ given the upload speed). The high SNR margin won't be helping - should be about 6dB.

 

[Russinating]

Thanks. Gives me something to go on when I contact them next.

 

[Tealc]

What's with the 0.0 output power?

I get faster than that on a 45dB 2km+ line.

How's your internal wiring? Are the stats any different while plugged in the test socket?

 

[~Divine~Wind~]

How's your internal wiring? Are the stats any different while plugged in the test socket?

This

 

[Russinating]

Going on holiday for a week tomorrow without the girlfriend so don't want to mess around too much in case I screw anything up before I go. Will check it through the test socket when I'm back.