Who will fix this? Phone line through window frame, window is getting replaced..

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Ok, so we moved into our new place a couple of weeks ago. First on the list was to replace the bay windows because they were sealed/painted shut, only single glazed and generally crap. Long story short, we've had them measured, they're now on order and will be installed in 8-10 weeks.

So, the guy mentioned this, but it's just sunk in that they will be removing the entire frame (back to the brick) and our flippin' phone line has been drilled through this. So the internet and phone will presumably just stop working. Great.

Pics: https://imgur.com/VFcSVxK and https://imgur.com/eO5Wztx

Not sure if this is a thread for the Home & Garden forum but what's the best course of action here? The window people aren't going to be interested in drilling the cables through the wall properly.

I'm on a Sky staff account. Is it worth contacting them first? Will they be interested? Will they escalate to Openreach? Presumably they'd only do that once it stops working right? Then charge us £200 odd? Will Openreach drill through the wall and do it properly?

Or should we find a proper cabling company that does network/TV/satellite etc.?

It's annoying because we're doing major renovations to the house next year and I'm sure this could be done by that contractor (they've already mentioned tidying existing Sky cables which were chucked over the roof) but obviously we can't go without internet etc. until then!

 

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Can you not just get them to be careful when removing the window etc and remove the cable and then drill a hole further down and feed it back in and then re-terminate it at the back of the socket you moved down the wall about a foot. If it doesn't work once you have done that then you just raise it as a fault

Yeah. But I'm not sure the window company would be interested in doing that. We have another contractor coming before the window people to look at fixing the crumbling window sill outside so we could ask him about it.

The new windows are uPVC so they can't drill through them. They'd have to go through the wall which again I'm not sure if the window people would be interested in handling

Girlfriend seems to think that there's a massive waiting time for Openreach. So if we 'broke' it and raised a fault we may be without internet for a few weeks. Can't do that as we're working from home!

 

[Scam]

Thanks guys. I had noted a recommended company that specialises in AV/satellite/aerial/CCTV installs and cabling. They offer the below copy/paste;

£129 for Broadband Optimisation package (BT charge £156 just for engineer call out!) This is available on ALL broadband providers

Are you frustrated by your broadband speeds, wifi coverage and internet reliability?
If "Yes" there are many ways we can improve your broadband performance by:

• Installing the latest dedicated BT master socket 5C
• Replacing all old cabling / extensions / junction boxes which dilute your broadband speed
• Moving of master socket if needed for better wifi coverage
• New BT drop cable from junction box on property if needed
• Router + settings update to optimise speed and wifi coverage
• Before and after speed test comparisons on every job

If you're not supposed to touch the BT socket how come plenty of companies offer services like that?

And if I'm most likely to incur a £156 callout charge from Openreach why wouldn't I use a private company that'll (probably) do a better job and be easier to get in touch with?