I have had someone contact me saying their personal domain has suddenly changed from "uk non-trading individual with whois opt-out" to "uk individual no opt-out".
No one contacted them informing them of changes.
I told them to open a support ticket with 123-reg as that's who the domain is registered thru and they were told they have to write a letter (snail mail) asking for the data/logs relating to the account changes & also pay £10 in order to obtain it.
I'm not really sure what the law is regarding this but from the customers point of view, her information is now cached on whois showing her name, address etc & she was not contacted when the changes were made.
Personally I would say 123-reg should have an obligation to say why the account was changed and who changed it without any further fees
& 123-reg should have contacted the customer informing them of changes as they happened.
No one contacted them informing them of changes.
I told them to open a support ticket with 123-reg as that's who the domain is registered thru and they were told they have to write a letter (snail mail) asking for the data/logs relating to the account changes & also pay £10 in order to obtain it.
I'm not really sure what the law is regarding this but from the customers point of view, her information is now cached on whois showing her name, address etc & she was not contacted when the changes were made.
Personally I would say 123-reg should have an obligation to say why the account was changed and who changed it without any further fees
& 123-reg should have contacted the customer informing them of changes as they happened.