Why are Evri are so absolutely abysmal?

[norm]

I've got three separate shipments being sent to me from different places and all are in limbo. This being the last tracking info.

Mountain Warehouse order:

14:15 - Mon Sep 05
We're processing your parcel at our hub

Gooutdoors order 1:

12:34 - Thu Sep 08
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery

Gooutdoors order 2 (customer services declared this "lost" and sent a replacement out which is yet to be received):

20:29 - Fri Sep 02
We're processing your parcel at our hub

Why do companies use this shambles of a company? At the very least they could offer the customer a choice of what delivery company to use.

 

[norm]

Well that's the second item sent by Gooutdoors declared missing, a £160 Osprey rucksack. It got as far as the depot last Thursday, and no update since then on the tracking, unbelievable. They are now sending a replacement next day delivery.

 

[norm]

By no means conclusive, but I noticed on the packaging that the Kestrel 48 rucksack I had ordered, that was received on the same day the other Kestrel 68 (now missing) was due to be delivered you can see what appears to be an obvious rip in the cardboard box caused by a finger poking at it.

Presumably they thought as the two parcels were identical that I wouldn't mind if one went missing. Thieving scrotes.

I told Gooutdoors I wasn't best impressed by Evri and they didn't really care, saying they don't get many missing items.

And as for using another courier, it doesn't actually give you the option depending on what day/time you order it.