Why do computer problems for non-techies cause them to forget how to read?

[Rilot]

I've noticed this happening a lot more recently.

Had a recent starter who is terrible at IT phone up the office today. I don't normally do first line but this is how the conversation went.

Person: Hi, I've got an error message on my screen and I can't do anything.
Me: OK, what does the message say?
Person: Oh I don't know, it's all in computer speak.
Me: OK, what machine is it?
Person: gives name of machine
Me: Uses remote control software to take control of machine
Me: It says "Your password has expired and must be changed".
Person: Yes, what should I do?

 

[Rilot]

Why do computer problems for non-techies cause them for forget how to read?

Why does making a post on a forum about non-techies and computer problems cause people to forget how to write?

Fixed it. Sorry about that.