Why I love Apple

kitkat9933

kitkat9933

kitkat9933

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To put in short;

Around mid October had an Issue with my 2010 iMac with graying on the display. Apple through Applecare got AMYSYS to repair it, it came back (after meant to be of taken 48 hours VIP replacement) on 9th November with faulty hard drive and covered in scratches and dirt and polystyrene behind the screen (it actually looked like a pack of wolves had tried to repair it).

AMSYS took it back to repair it, it came back on 14th December with again hard drive issues.

After speaking with Apple Support for a bit we came to a conclusion of a replacement would be the best solution. So they have offered me the 2012 27 inch Model as a replacement, with equal or better specs ( which I won't know till Monday).

So the question is will they equal or better it on tiers or actual performance, since my 2010 model was a maxed out model on purchase except RAM which I upgraded my self. If they upgrade on tiers, I will be very happy, if on performance, still happy but not as much. If they don't offer the top end model with maxed out options I might offer to pay extra for it to be so.

It just shows how good their Customer Service is, which along with the premium product is why we pay a premium price.
 
Well, wait until you have it and can confirm what the specs are. But whichever way you cut it a brand new replacement is a pretty sweet deal.

I fault Apple on a lot of things but their CS is generally first class. I took an iPad2 in the other day with a faulty home button. It was all marked up with inventory tags so I didn't think they'd offer a straight replacement, but they did.
 
Yeh their CS is the based for any company I have ever dealt with. Helps the UK CS are irish as-well since it means they all friendly :D
 
Was just comparing benchmarks.

For CPU they will have to give me top end due to the fact I had the i7 870 in mine which benches higher and has higher L3 cache than any of the i5 offerings on current generation, meaning they should be offering me the top end i7 (3770)

Since only the top end 27 inch offers the I7 processor means I will end up getting the 675mx or 680mx. So hopefully it shouldn't be to bad.
 
Mine was in for hard drive replacement they damaged small mark on front bezel but yes they replaced it with new unit and was better spec but still tey caused damage in fist place something I had to remind them a they were a little awkward about a trolley taking it to car

Also one of our white MacBooks had top replaced and the screen put in was horrible backlight bleed then when they replaced it they didn't put bottom on properly so ad to return

They miss the point people don't live on door step nod time of to have these fixes and further time caused by there supposed genius staff costs so wether tey gave me a new unit if they hadn't daged the first I would've been just as happy
 
"Don't count your chickens before they've hatched" springs to mind.

That being said, the limited experience of Apples customer service I have experienced with an iPad order issue was excellent.
 
I have had Apple replace my iPhone out of warranty. I know that this is not everyone's experience, but it does happen. If you are polite with them, they will usually do the best they can. I can't say that I have had better service anywhere else.
 
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My experience is that intial repairs can be a bit haphazard but if they break something, they'll jump through hoops to put it right.

I had a problem with a Mac Mini which required a replacement logic board. When I got it home, the audio out sockets hadn't been fitted correctly so I took it back. It was repaired and I was given a massive discount on an Apple TV as compensation. I later had bluetooth problems with the same mini, that was resolved and then two weeks later the hard drive failed. Clearly the hard drive has nothing to do with the previous issues but the person who served me for that was the same one who had dealt with the bluetooth problem and recognised me as soon as I entered the shop. He fitted a replacement hard drive and put in one of higher capacity and faster speed than the original.
 
Similar experience to me with them jumping through hoops.

My iMac had its screen smashed whilst being moved (Dad dropped it .. decorating..) so had it repaired under insurance.

Got it back and the bluetooth wasn't working, quick phone call and told to bring it back (right near store closing). They fixed it right at the end of hours (took about 35 mins so store had been closed 15 or so) and passed it to me 'out the back' via the loading area.
 
spoffle said:
The "premium" you do pay would be a waste of money if you never have to deal with customers services though, no?
Click to expand...

True, but its not like Apple make the components that goes in most their machines. The chance of things going wrong is completely out of their hands, really its just as likely to break down as any other PC but having a safety net of their CS compared a few notable high-street places is great.
 
I understand that, I was just pointing out that it's a bit of an odd justification for the high prices.

The price itself isn't as high as it is because of the customer services offered, it's jut a "perk" of the company.

On the other side though, their CS isn't always a shining example to other companies, but then that's the way it is with pretty much every company.
 
spoffle said:
I understand that, I was just pointing out that it's a bit of an odd justification for the high prices.

The price itself isn't as high as it is because of the customer services offered, it's jut a "perk" of the company.

On the other side though, their CS isn't always a shining example to other companies, but then that's the way it is with pretty much every company.
Click to expand...
Not really after the dealings Ive had with Google Play I used to think the same as you that customer service is better than it used to be, but no I think using companies like Logitech and Apple just made me forget how poor customer service can be and tbh its a major decider when I spend a considerable amount of money on an item...

You definitely get what you pay for and even though you may forget that sometimes, the dealings Ive had with Apple the vast majority of the time have been good, mostly to the book which is what Id expect but pleasant.

At end of day the whole idiom that people are more vocal when they receive bad customer service applies, its just that with Apple it seems to be 50/50 if not higher regards good CS which kinda speaks volumes...

ps3ud0 :cool:
 
This is the spec they offered me :

Hi, James

Proposed replacement specs:

- 3.4GHz Quad-core Intel Core i7, Turbo Boost up to 3.9GHz
- 8GB 1600MHz DDR3 SDRAM - 2x4GB
- 3TB Serial ATA Drive @ 7200 rpm
- NVIDIA GeForce GTX 675MX 1GB GDDR5
- Apple Magic Mouse
- Apple Wireless Keyboard (British) & User's Guide (English)
- Accessory Kit
- Apple USB SuperDrive


Regards

Gary Cheung
Apple Senior Technician



They then let me pay the upgrade cost for the 680mx and 3tb fusion drive. Wasn't expecting the Superdrive chucked in ( I never used discs in my old iMac anyway and wouldnt of paid for an Apple External drive but still lol) and also because I complained about my backup drives being firewire, they chucking in a thunderbolt to firewire 800 adapter free.

Im quite glad AMSYS broke my iMac several times, and it was worth the 10 weeks without it for a upgrade for £320.
 
So when this new machine is delivered what warranty will you have on it? just 1 year or 3 years? (or whatever you had remaining on your last machine)
 
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