Why is it that upmarket shops suck?

jamoor

jamoor

jamoor

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Joined
22 Jun 2005
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Nottinghamshire
Why is it that the more upmarket a place is the more it sucks ***

I bought a suit from marks and spencer which was poor quality, argued with the manager for 15 mins, then just gave up and went to Burton. Not going to set foot in M+S ever again, they can shove their merchandise.

Bought a food processor from Netto about 3 months ago, used it a couple of times and it doesnt really chop properly, took it back to the store without the reciept, assistant didnt even bother looking at it and gave a cash refund.

Mercedes Benz - couldnt even read a piece of paper with the order for a car on, ordered a car end of July for the new registration, they had the car sitting in stock on the 10th of August, the order said that we wanted the 8 seater, what do they have waiting for us when we went to collect? a damn 6 seater. This dealer was 60 miles away from our house, we have about 5 which are closer, we obviously went to the closest first, chose a car called them on the next working day (it was saturday) to order the car we wanted, tried to get put through to the salesman, called them once, he was busy will call you back within an hour, did this twice again and called up a dealer that wasnt part of the same group of dealers, the nearest of which was 60 miles away.

Costco - bought 100 dvd-rs from them, found out that they werent in fact made by the company I thought they were, they were ritek instead of maxell, they took it back and gave me a cash refund.

Argos - returned all sorts back without hassle.

Sainsburys - 26" LCD broke after 6 months of ownership, took it back and with only a minor hassle, got a refund (the assistant didnt know if you needed a box or not to refund it)

Just goes to show who does and doesnt deserve your business :rolleyes:
 
Mohinder said:
So hang on..

You had trouble with M&S - who aren't even upmarket!

So now you think every upmarket company (which M&S aren't, I say again) are rubbish?

Based on experience of one company?

Who - again - aren't an upmarket firm?

yyyyyyyyyyyyyyyyyyeh nice one
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They are kinda upmarket arent they, as I said previously more than Burton.

What about Mercedes Benz then :P

In my experience cheap and cheerful always wins.
 
Sequoia said:
Thing is, Mercedes (and many other car make) buyers are hit and miss, too.

Some will be buying 50 cars a year, and some one car every 5 years, and still think they deserve to be treated like royalty, just because they're buying a Merc. The latter are the Mrs Bucket type of buyer.

Some customers have wildly unrealistic expectations.
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If I ever bought a merc I would expect to be treated better than in a Honda dealership as I am shelling out a lot more, well the honda dealers that I have been to have been brilliant.
In fact the "cheaper" dealers tend to understand your needs more, you wanna see that car? yes here are the keys, come back when you have finished seeing it, some others will hover over you while you see the car.

You want to test drive it? Here are the keys and here are some trade plates, bring it back when you are finished. others- Yep I will sit in the passenger seat and try to make smalltalk and give you directions.
 
The_morrell said:
tend to disagree with you there, nothing upmarket about M & S clothing its the same price as burtons, next and all them other types of shops.

Just the fact that you bought a suit from there turns you in to an old man over night.
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No it doesn't.
the cheapest suit I could find in M+S was £100 and that was called "the essential suit" and was nasty.
The one in burton was also £100 and was made of wool, not polyester :)
 
chimaera said:
M & S make some amazing suits for good prices, you just have to know what to look for, no way burtons or next are anywhere near as good.

As the owner of Burtons/Top Man said a few years back, "the only people who buy our suits are those who are due in court the next day".

And as for M&S turning you into an old man, its a suit...hardly everyday clothes, you could buy a suit from M&S or Hugo Boss and it would make no difference, the principle is all the same.

Bought plenty of suits from M&S and always had great service as long as you go into one of the bigger stores with dedicated suit people (M&S Marble Arch is the best). End of the day you get what you pay for, one of their £100 suits will be pretty basic, go up in the range and you'll find some nice outfits.
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I was at the sheffield meadowhall store, about as big as they come, still useless and have lost the business of my family. We had credit cards with them too, they have lost that business as well.
 
daz said:
US retail customer service > UK
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TBH Customer Service in Pakistan ffs is miles better than here anyday, I went there at Christmas and the people are actually interested in helping you, they are a lot more motivated than the ****'s in M+S
 
Tesla said:
Why did you buy the suit if it was low quality?
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I dont know anything about suits, how on earth am i meant to know that the fabric will screw itself over after 3 months of occasional wear?

edit- my dad has always bought them from there without problem, yet the one i bought screwed up
 
MrLOL said:
i work in customer services myself

and you cant judge a company based upon your experience with one suit and one member of staff.

For you to have a point that M&S really do have poor customer service, id expect a catalogue of problems and people youd spoken to. But you wont, as i know M&S are better than that. Ive never had any problems in any of my local branches (leicester Fosse Park, Leicester City Centre, Sheffield Meadowhall or Wakefield)

juding by the way your speaking, i expect you gave him attitude. Those that come at me with an attitude get it back ...
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nope, I just went and told the problem, tried to see if they gave a solution to the problem and they didnt, I tried again to explain with a bit of back and forth, no use.

Much easier to go elsewhere where they dont argue and actually listen to what you say, she wouldnt
a) listen
b) answer my question

useless really.
 
chimaera said:
Well theres your problem right there, come down to London and see how the pro's do it ;)

If you're spending a moderate amount of money TM Lewin make some good stuff, slightly more pricey than a good M&S suit but still worth a look. Personally i don't think M&S's cheap suits are up to much, and i hate their machine washable ones with a passion, but some of the nice italian wool ones...top quality.
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IT wasnt cheap, it was mid-range.
it cost £200ish
 
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