Why isn't my Ethernet working?

stargrazes · 19 Apr 2016 at 21:00

Hi there! I had a new PC by OcUK delivered today, and it's great so far.

I'm having an issue with my Ethernet connectivity at the moment. It's a pressing issue as my WiFi isn't stable, which is odd as I've always had a solid 200Mb in the past. My PC isn't recognizing an Ethernet connection, so I figured I would need to download the LAN and Gigabit Ethernet Drivers for Windows 10 from here.

But when I do, I get this error message: "Cannot install drivers. No Intel(R) Adapters are present in this computer." This is what my Device Manager is showing right now in terms of connectivity.

Does anybody have any suggestions? The OcUK phones are closed up for the night!

sparkymark75 · 19 Apr 2016 at 21:04

Scrap that, never read your post properly :rolleyes:

#Chri5# · 19 Apr 2016 at 21:25

What does Device Manager give as the reason for the Ethernet controller being flagged?

stargrazes · 19 Apr 2016 at 21:32

#Chri5# said:
What does Device Manager give as the reason for the Ethernet controller being flagged?

I'm sorry, what do you mean by flagged? :confused:

Orcvader · 19 Apr 2016 at 22:13

Your sig says VIII, but your link goes to the VII version.

Try these?: https://www.asus.com/uk/Motherboards/MAXIMUS-VIII-HERO/HelpDesk_Download/

stargrazes · 19 Apr 2016 at 22:35

Orcvader said:
Your sig says VIII, but your link goes to the VII version.

Try these?: https://www.asus.com/uk/Motherboards/MAXIMUS-VIII-HERO/HelpDesk_Download/

That worked! Thank you very much for your help. That was pure silliness on my part.

bledd · 19 Apr 2016 at 22:49

FYI, if you go to Properties, Details tab, 'Hardware IDs' drop down.

You can Google the bit I've highlighted in green. This will tell you what the hardware is, or at the very least it will give you a far better idea of what it is.