Associate
- Joined
- 1 Aug 2012
- Posts
- 1,117
- Location
- Stoke-On-Trent
TLDR kinda, Virgin spray my street, they send a letter stating few weeks installing process, i call virgin, get told to give sky 30 days notice, cancelled my sky on a GREAT Deal as i've been with them for almost 20 years. The 30 days were over, no installation had started at all, in the end after getting thrown around get told that construction won't start till November this year and that isn't guaranteed it could take another year or so.
Hey guys so I've been patiently waiting for Virgin Media to come in my area for quite a long time now. I stated in my other post from a little while ago that every street outside mine has been connected to Virgin for YEARS.
The box they run all the cables to is right outside my street so i'm not entirely sure it would be all that hard for them to dig up my street and connect it to the box (If that's how it's done i'm just assuming)
So early very early January a couple of gentlemen started spraying the corner on my street and out side my house and a couple of other area's of the street. I asked him what the spray was all about and he said it was for Virgin to start cabling my street.
I was quite excited as I've been craving and been wanting to move out of my area for better internet connection for a long long time. 2 days after the spray had gone down i received a letter through the post from Virgin.
The letter stated "Hello, In the next few weeks, we'll be connecting your street to Virgin Media's expanding network. When we're done you and your neighbours will have access to our award-winning entertainment services-including ultrafast up to 200mbps fibre broadband and Virgin TV."
So i ring Virgin and get explain that i'm very interested in their services and want to place a order for the VIP package. Got asked by the sales person who i was already with, i replied Sky, he told me to cancel them as i needed to give them 30 days notice.
So i cancelled all my sky services looking forward to virgin as i was told to my the sales person.
5 weeks later and still no construction has started, so i start getting concerned here. So i called back asking if i can place a order, they check the system and they put me through to construction, construction then say "we need put you through to sales"
So after explaining my self about 3 times already to 3 different people about wanting virgins services and i got told to cancel and now i'm without broadband etc, they then want to send me back to construction. (I think you see where this is going) So i get messed about for a good 40+ minutes explaining my self over and over.
No one could help in the end. All i was wanting after i initially explained my self was some sort of ETA of when the construction would start. I eventually got put through to customer services promised a phone call back by the end of this persons shift that ended at 9PM.
I never got a phone call back with a update, next day comes i phone and basically get thrown around again for 1 hour+ so i'm quite annoyed at this point. Get promised a phone call back in 72 hours. Guess what no phone call back.
Ring back again for a final time get promised a phone call back in 72 hours again, FINALLY I GOT A PHONE CALL BACK!
Bad news though after speaking to the "Lighting team" Construction is planned to start around November so that's another 9 months. I'm thinking okay at least i'm going to get it in the end. He then ask's for the reference number at the bottom of my letter i give it to him not sure why he needed it.
Just before he puts the phone down he said "The date is around November time and they can't guarantee that it is November it could be another Year or so" and puts the phone down.
So what is the point of them spraying outside my house etc this early and sending me letters stating in the next few weeks when it might not even happen this year at all?
Now i'm without broadband or T.V after listening to the sales team, and the letters they sent and the spray paint. What do i do try go back to sky or just hope he is wrong?
Hey guys so I've been patiently waiting for Virgin Media to come in my area for quite a long time now. I stated in my other post from a little while ago that every street outside mine has been connected to Virgin for YEARS.
The box they run all the cables to is right outside my street so i'm not entirely sure it would be all that hard for them to dig up my street and connect it to the box (If that's how it's done i'm just assuming)
So early very early January a couple of gentlemen started spraying the corner on my street and out side my house and a couple of other area's of the street. I asked him what the spray was all about and he said it was for Virgin to start cabling my street.
I was quite excited as I've been craving and been wanting to move out of my area for better internet connection for a long long time. 2 days after the spray had gone down i received a letter through the post from Virgin.
The letter stated "Hello, In the next few weeks, we'll be connecting your street to Virgin Media's expanding network. When we're done you and your neighbours will have access to our award-winning entertainment services-including ultrafast up to 200mbps fibre broadband and Virgin TV."
So i ring Virgin and get explain that i'm very interested in their services and want to place a order for the VIP package. Got asked by the sales person who i was already with, i replied Sky, he told me to cancel them as i needed to give them 30 days notice.
So i cancelled all my sky services looking forward to virgin as i was told to my the sales person.
5 weeks later and still no construction has started, so i start getting concerned here. So i called back asking if i can place a order, they check the system and they put me through to construction, construction then say "we need put you through to sales"
So after explaining my self about 3 times already to 3 different people about wanting virgins services and i got told to cancel and now i'm without broadband etc, they then want to send me back to construction. (I think you see where this is going) So i get messed about for a good 40+ minutes explaining my self over and over.
No one could help in the end. All i was wanting after i initially explained my self was some sort of ETA of when the construction would start. I eventually got put through to customer services promised a phone call back by the end of this persons shift that ended at 9PM.
I never got a phone call back with a update, next day comes i phone and basically get thrown around again for 1 hour+ so i'm quite annoyed at this point. Get promised a phone call back in 72 hours. Guess what no phone call back.
Ring back again for a final time get promised a phone call back in 72 hours again, FINALLY I GOT A PHONE CALL BACK!
Bad news though after speaking to the "Lighting team" Construction is planned to start around November so that's another 9 months. I'm thinking okay at least i'm going to get it in the end. He then ask's for the reference number at the bottom of my letter i give it to him not sure why he needed it.
Just before he puts the phone down he said "The date is around November time and they can't guarantee that it is November it could be another Year or so" and puts the phone down.
So what is the point of them spraying outside my house etc this early and sending me letters stating in the next few weeks when it might not even happen this year at all?
Now i'm without broadband or T.V after listening to the sales team, and the letters they sent and the spray paint. What do i do try go back to sky or just hope he is wrong?
