Why won't O2 do broadband in my area when everyone else does?

R.O.S.S.I

R.O.S.S.I

R.O.S.S.I

Soldato
Joined
16 Nov 2002
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Bit confused here....

Looking for broadband for my gf's new house in Manchester. Checked SamKnows and all the preferred ISP's are LLU at her local exchange. I've done a bit of looking around, PlusNet I can get, TalkTalk I can get, Orange I can get, Sky I can get, BT I can get, however when looking at O2 (who subsequently have the best deal on for her) they are saying that they can't supply to her area even though I know for a fact that other people in the area have O2 broadband and that they have their own equipment in the exchange.

The only thing the O2 site is offering me is the 'Access' package which looks absolutely dung - I really don't want to have to go with Orange/TalkTalk as I've heard both of their customer service and actual broadband service to be really poor, and she didnt really want to have to pay £22.50 p/m for Sky Unlimited.

Is there any reason why O2 would be saying they can't give her broadband in her area? Is it possible her exchange could be oversubscribed or something?
 
Hi all, thanks for the replies.

I've spoken to O2 directly and the chap on the phone just said exactly the same thing. Sorry its not available in your area, even though I explained that I knew people living near by were on it (all on same exchange).

I've tried on Be's site but their address checker keeps saying service temporarily unavailable, so i've phoned them and the guy there is saying I am able to get Be Broadband fine. Surely is Be and O2 use same equipment both of them should be saying its not available!

Is there something fishy going on?!
 
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Hmmmmm just found out the previous tenant at the house had O2 no problems! Well miffed we cant get O2 now!
 
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