Wi-fi painfully slow but nothing wrong

[mentla]

Hi all,

Please let me know if this is posted in the wrong place.

I have a Samsung laptop and Virgin media Superhub that just don't get alone. Wifi signal is strong and internet speeds are good. Virgin support were relatively helpful and we ran some tests: great speeds in safe mode; dreadful in regular startup.

This is a clean laptop, I just use it for work stuff and all the checks I've done with anti virus etc are clean. Am guessing it's a program throttling it but no idea what. Appreciate any help

 

[mentla]

Did they tell you to change the wireless channel and such?

I don't like the superhub at all, mainly because it doesn't like all my devices!

Yeah, tried all that but because it's fine in safe mode and massively worse in normal mode, they suggest means it's a star-up program that's causing it.

 

[mentla]

Finally got around to switching AV, works like a treat now. Thanks guys.