Wife and I have been blocked ????

Heliospherez · 27 Apr 2006 at 19:05

My wife and I have been experiencing problems with both our mobiles (No one can phone us, and we get a dead tone when calling out - although we can still call O2 ???)

Both phones get full signal strength and have >£40 credit on them.

So I phoned O2 Cust services and have just been told that both our numbers have been blocked ? The block came into action 6 days ago at 10pm ???

So the guy in Cust services has no Idea why, but has forwarded our details to another department (who work 8am to 4am) - and they will phone within 5 working days.

Any Idea why we would be blocked ? We top up regularly and use the phones abroad ? Its annoyed the hell out of me, as I have been expecting calls and texts from people and have got nothing over the last few days......and they didn't even let me know :rolleyes:

The wife also depends on her phone for emergencies, and now has a borrowed handset while they sort the mess out.

Heliospherez · 27 Apr 2006 at 20:21

Both phones were purchased from rep. high street phone shops...and both registered with O2 when we got them.

No one else has been messing with them....

Only thing I can think of is O2 may have blocked them because we topped them up in Barcelona about 6 weeks ago with our debit cards (but nothing has changed with regard to our debit cards)

Any other Ideas ?

Heliospherez · 27 Apr 2006 at 21:26

Thats what I was thinking - and if thats the case, I will be switching network operators.

The least they could have done is contact us before they decided to block us both, or send a text notifying us both. We have now been without our phones for 5 days - and it was only because I contacted them that I was told the phones/network were OK - but they had decided to block us (and it probably cost me about £8 to call the customer care number)

If they don't have a good reason and give me some sort of compensation - I will be going elsewhere.

Heliospherez · 27 Apr 2006 at 21:38

I will wait and see why they are blocked....and see what excuses they give...as we have topped up both phones with over £200 over the last 2 years or so.

I already have 3 or 4 spare PAYG O2 sims lying around, but I don't really want to switch numbers. Had a lot of bad service off O2, so am considering switching to Orange if they don't have a valid reason.

Funily enough, I phoned them about 15 months ago to complain about their text adverts (and asked them to stop sending them) - they did, but only after 5 calls - and 3 months later :rolleyes:

Heliospherez · 30 Apr 2006 at 10:16

Neither phone has bluetooth.....and O2 security dept. have yet to phone us back on the matter - so it has now been nearly 10 days without any mobile.

I look forward to hearing what they have to say before I tell them I am switching to another network - and one that notifys its customers before it decides to cut them off for no reason :rolleyes: