William Hill getting it wrong.

Swordfish · 27 Aug 2011 at 17:51

I have had a decent afternoon on Mr Hill's site but for some reason they have declared 2 bets as losers.

I placed money on "Time of Goal" during the Chelsea v Norwich game :

Bet 1 : A goal scored between 86 minutes and full time (7/4)
Bet 2 : A goal scored in 2nd half injury time (7/2)

Now both bets have been marked as "LOST" despite Mata scoring in the 100th minute. Having spent 15 minutes on Live Chat with William Hill the agent I "spoke" with agrees they are winners but cant do anything until he speaks with the "Settlers".

Anyone else had this problem.

Swordfish · 27 Aug 2011 at 19:00

Update : They have paid out on the first bet but are holding out on the 2nd for some reason.

Swordfish · 27 Aug 2011 at 19:41

This is the first time this has happened for me tbh. I reckon due to the fact there was over 11 mins of injury time they will find a tiny rule written somewhere saying they only count the first 5.

Swordfish · 27 Aug 2011 at 21:36

Success - they actually paid out. Why it took 3 live chats and 1 1/2 hours of my time in total I have no idea. All I got when I asked why this happened - "We apologise" That was it.

Swordfish · 30 Aug 2011 at 11:07

One More Solo said:
Did you place that bet after the Drogba injury? Good odds if so.

Yes - but to be honest I tend not to bet on results, I tend to do the penalties, corners, time of goals etc - better odds.

You usually get around 7/2 for injury time goals and Man U, Chelsea, Arsenal, Celtic etc are fairly good as this.

This season around 75% of penalties have been missed (@12/1 on average).

Anyhoo no more tips !

Johnnytoxic said:
I work at a gambling company.

Customer's are so impatient sometimes, just chill the **** out give it a couple of hours and it will probably be sorted on it's own, saving you having to waste 1 1/2 hours of your life chasing a bet.

As was said they had declared both bets as LOSING bets, not unsettled. I use Hill's all the time and the bets as usually settled within 10 mins of game finishing so no problems there. If it was not settled but left open then I would not have been on to them.