Windows 10 and display driver stopped responding

Somepie · 18 Aug 2015 at 16:25

Hello

I recently purchased a new PSU and a GPU as follows, also upgraded to windows 10

EVGA G2 750W
MSI AMD R9 380 4G

I keep getting a random error in windows that sometimes freezes the entire system forcing me to hard reboot. " The display driver has stopped responding and has recovered"

It has never done whilst I am in game, usually when I am browsing on chrome/youtube etc

I have updated all drivers and performed a fresh uninstall but I keep getting this error. I am not very good with technology and computers so I was wondering could this be caused by the GPU or PSU being a natural hardware fault? Or is this just natural driver issues? I have not got any blue screens

Burnsy2023 · 18 Aug 2015 at 16:45

Have you located the relevant logs in the Event Viewer for the driver crash?

Somepie · 18 Aug 2015 at 16:54

Burnsy2023 said:
Have you located the relevant logs in the Event Viewer for the driver crash?

Looking at the event viewer it says this

" Display driver amdkmdap stopped responding and has successfully recovered"

- System

- Provider

[ Name] Display

- EventID 4101

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-08-18T13:17:18.000000000Z

EventRecordID 1191

Channel System

Computer Zack-PC

Security

- EventData

amdkmdap

Burnsy2023 · 18 Aug 2015 at 17:00

Somepie said:
" Display driver amdkmdap stopped responding and has successfully recovered"

Google that. There are a few suggestions on fixes.

The cause looks to be AMD's crappy drivers.

Somepie · 18 Aug 2015 at 17:08

Burnsy2023 said:
Google that. There are a few suggestions on fixes.

The cause looks to be AMD's crappy drivers.

Nothing for win 10 and I already Google's. Nothing solid is there

Elevon · 18 Aug 2015 at 17:39

Try disabling hardware acceleration on Chrome,http://www.solveyourtech.com/turn-hardware-acceleration-google-chrome/ .

Btw I have seen this issue on both Nvidia and AMD with browsers.

Somepie · 18 Aug 2015 at 18:03

Elevon said:
Try disabling hardware acceleration on Chrome,http://www.solveyourtech.com/turn-hardware-acceleration-google-chrome/ .

Btw I have seen this issue on both Nvidia and AMD with browsers.

Thanks for the tip, I will try that and report back in a few days to see how the progress is

Somepie · 20 Aug 2015 at 21:33

So it appears after disabling hardware acceleration in google chrome I have no longer had these " display driver has stopped responding " errors.

I believe this is fixed " Touch wood "

Thank you for the help