Windows 10 blue screen

TurnipHead · 9 Jan 2019 at 17:48

Turned my computer on this morning to find no internet via ethernet. Every other device in the house is connecting fine through Wi-Fi, decided to turn power off for 5 minutes and now bluescreen.

I can’t boot into safe mode.
I can’t use start-up repair.
I cant reset to factory settings.
I cant system restore to an earlier date.

I can only access command prompt.

Blue screen reads: CRITICAL PROCESS DIED.

Not sure what to try.

AthlonXP1800 · 9 Jan 2019 at 19:45

Wow never heard of Windows 10 CRITICAL PROCESS DIED error before.

Brilliant you can access command prompt.

In command prompt, type in command below each time one a time:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

PiKe · 9 Jan 2019 at 19:53

Seen this a couple of times, ended up in a reinstall.

TurnipHead · 9 Jan 2019 at 20:16

AthlonXP1800 said:
Wow never heard of Windows 10 CRITICAL PROCESS DIED error before.

Brilliant you can access command prompt.

In command prompt, type in command below each time one a time:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

The first one said “Windows Resource Protection couldnt not perform the requested operation”

The rest all say “DISM does not support servicing Windows PE with the /online option.”

PiKe said:
Seen this a couple of times, ended up in a reinstall.

I’m happy to do that but I can’t find any way to do it. I just get an error.

Also my brothers computer has no internet through ethernet. We don’t have Wi-Fi in the PC’s.

PiKe · 9 Jan 2019 at 20:21

Backup the disk, then run Windows installer off install media created from Microsoft's website.

Format the disk and start again.

TurnipHead · 9 Jan 2019 at 20:30

PiKe said:
Backup the disk, then run Windows installer off install media created from Microsoft's website.

Format the disk and start again.

How do I do any of this when its completely unusable?

And why is the internet on a different PC not working with an ethernet cable. These must be two different problems.

PiKe · 9 Jan 2019 at 20:40

Is your brother's computer picking up an IP? What does the network troubleshooter say?

TurnipHead · 9 Jan 2019 at 20:55

Troubleshooter says

“The ethernet doesn’t have a valid IP configuration”

I also had that same message earlier when I tried before the blue screen started.

PiKe · 9 Jan 2019 at 21:10

Restarted the pc and router?

TurnipHead · 9 Jan 2019 at 21:14

Yes, did that this morning, doing that is what caused my PC to bluescreen

AthlonXP1800 · 9 Jan 2019 at 23:00

Try chkdsk c: in command prompt.

Then insert Windows 10 USB and type in fsutil fsinfo drives in command prompt to find your USB drive letter.

Enter your USB drive letter then after that, type in setup in command prompt to run Windows 10 setup installation.

TurnipHead · 9 Jan 2019 at 23:24

Hmm, what do you mean by Windows 10 USB? My system was custom made by OcUK with Windows already installed

AthlonXP1800 · 10 Jan 2019 at 00:16

TurnipHead said:
Hmm, what do you mean by Windows 10 USB? My system was custom made by OcUK with Windows already installed

When Microsoft released new Windows 10 versions, they released media creation tool to created Windows 10 installation media in either iso image file or burn to DVD disc or create Windows 10 media on USB stick or USB flash drive.

https://www.microsoft.com/en-gb/software-download/windows10

Guess you not done any of these.